Ybets Casino - Pelaajan kotiutus viivästyy vahvistusongelmien vuoksi.

They are literally making it impossible for me to verify. I have sent them a perfect selfie 50 days ago as soon as they requestedit. Now, after 50 days of no response they are saying I should send them I should send them another selfie in better quality. I can not identify anything that is not cleary readible. I sent them another selfie with also perfect quality, but I m afraid this is just measure to waste time. Letting me wait months to complete my KYC is ridiculous andI need your help please.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear luggef3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.

• Could you please let me know which other verification documents you have already provided and when exactly you sent the last one?
• Have you provided all the required documents as soon as possible and in the correct format?
• Did they provide any guidelines on the required quality for the selfie?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra

Dear luggef3 and Casino Guru,

The player is currently undergoing standard KYC verification procedure. The initial ID submission was, unfortunately, rejected by the team due to unreadable text on the document. The player has resubmitted the selfie which was accepted approximately 10 hours ago. In line with the procedure, KYC team has requested additional financial documentation from the player. We kindly ask them to check their inbox and provide the files when able.

Respectfully,

Ybets Casino Representative.

Dear luggef3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I was sucessfully verified and received my first payments. However, I am still waiting for most of my funds.

Thank you both for your cooperation and for providing all the necessary information so far. I truly appreciate the time and effort you’ve taken to share everything with us.

• Dear luggef3, could you please clarify when you requested the pending withdrawals?
• Additionally, could you please confirm the current status of these withdrawal requests in your casino account? Are they marked as pending or already processed? If possible, please post a screenshot of your withdrawal history here in this thread.

Thank you again for your cooperation.

Ybets is currently processing 500USD per day. If it stays like this it's fine. I would like to keep the complaint open until i received most my funds so it stays tht way. I attached a screenshot.

Thank you for your reply, luggef3. I am happy to hear that you have received the withdrawals. I will keep this complaint open until you confirm your last withdrawal has been successful. Please keep me informed about any further developments.

Dear luggef3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The payments slowed down a lot, i m still waiting for my money

Thank you for your reply and for providing the previous details, luggef3.

I would like to ask if there has been any progress regarding the payments since our last communication.

Thank you again for your cooperation.

I receivedmost of my funds. I am confident that I will receive the rest now. Thank you for all the help, you canclose the case.

We'd like to inform everyone following this case that the player confirmed that the withdrawal has been successfully processed.

We have received confirmation from player that the withdrawal has been successfully processed.

Dear luggef3,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petra

Casino.Guru