Ybets Casino - Pelaajan kotiuttaminen viivästyy tarkastelun vuoksi.

This issue is on Ybets casino.

I had a previous withdrawal a week or so of around 150 usdt go through without a problem. I ended up putting the money back in with a deposit bonus, I won the money with the deposit bonus and completed the play through requirements and transferred it to usdt to try and withdrawal. After around 24 hours my request was cancelled and says: "Your previous bets are being reviewed by game or sport provider to ensure the fair play. You can withdraw again once review is completed." It has been over a month and caused me a lot of stress, please help me get this solved casino guru.

Thank you

Hello TannerN5,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ybets Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you play casino games or spots betting?
• Were the bonuses for casino or sports betting?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes my account is verified, I’m not sure when it was exactly but I’ve played on the casino since December. I won the money on slot games, a few different ones to be exact. And the bonus was for the casino. The last time I spoke to the casino was yesterday, I messaged the support about how much longer until I can get my withdrawal going and they just said we are trying to speed up the process and it typically takes 14 days, even though it’s been over a month. I also find it interesting that they allow me to deposit and keep sending me deposit bonus emails when I can even withdrawal (I obviously haven’t deposited anymore or played at all with the winnings I am trying to take out), I just don’t get that because even if I won money I wouldn’t be able to take it out. I had a good experience with Ybets until this happened, and I would like to keep playing on their site if I can get this withdrawal figured out.

Thank you Nick

Hello TannerN5,

Would it be possible to forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review before we would try to contact them.

Regards,

Nick

Hey Nick, So now it is actually letting me request a withdrawal and it doesn’t say my gameplay is being checked anymore. But I would like to keep this conversation going until I receive the money to my crypto account. I requesting the withdrawal now.

Thank you

Hello TannerN5,

Glad to hear that there's been any update in the case.

Please keep in mind that withdrawals may take up to 14 days to be processed so let us know in 7 days if the payment has arrived.

If still not, we will try to intervene.

Regards,

Nick

Hey Nick,

Around 24 hours after I submitted my withdrawal I was notified that I needed to submit a drivers license to KYC and that my withdrawal is paused until that gets checked. I sent a picture of my license 4 days ago and received an email saying they were being reviewed. This whole process is taking extremely long and was wondering if there’s anything you could do to get me an estimated day I will receive my money.

Thank you Nick

Hello TannerN5,

Has there been any update regarding the verification of your account?

Regards,

Nick

After sending my documents in a week or two ago I sent a follow up email two days ago asking how much longer it will take. They responded and said to take pictures of my ID next to my face in front of their website. So I did this and sent in 4 different pictures to ensure they could use them. I am currently waiting again for a response. Can you please reach out and ask someone how much longer this will take because this is ridiculous. I won the money over 2 months ago.

Thank you Nick

Thank you TannerN5 for all the information provided. I will now forward your complaint to my colleague Romi (romana.r@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear TannerN5,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Ybets Casino [Inmerion Casino]'s representatives to join this discussion and provide any available information to help resolve this issue.

Dear Ybets Casino [Inmerion Casino],

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Dear TannerN5 and Casino Guru,

We have relayed all the information to our KYC Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative

They have now requested that I send in a screenshot from my crypto wallet of a transaction/deposit to their site, which I dont mind sending. I just don't understand why they waited to ask for this after my ID got verified and didn't ask for it previously. It makes no sense to me and feels like their just stalling. Please help me get this approved ASAP.

Hello all.

Thank you for your cooperation.

Dear TannerN5,

Please let us know whenever you have an update after sending the required document.

Thank you in advance.

Respectfully,

Romi

I have received a reply from the KYC department saying they have received and sent the documents in for review. Is there anyway to get this process sped up, I have been waiting since January for this withdrawal to be approved and I feel like they just keep prolonging it.

Thank you very much

I have not received another update on the situation and I am still just waiting for approval. I would love to get a timeline from Ybets on how much longer.

Dear TannerN5,

Please let us know whether you have any updates.

Thank you.

Best regards,

Romi

I do not have any updates, and would like a response from Ybets. I am getting sick of waiting so long.

Thank you

Hello, all.

Dear Ybets Casino,

Could you please update us regarding this case?

Thank you in advance.

Kind regards,

Romi

Dear TannerN5 and Casino Guru,

During the verification process, it was determined that the player is a US citizen, which is in violation of our regulations.

We will allow the player to withdraw their winnings; however, following this transaction, we will proceed to block the player's account.

Respectfully,

Ybets Casino Representative

Hello, all.

Thank you, Ybets Casino, for clarifying the situation.

Dear TannerN5,

Inform us whenever you receive your withdrawal, please.

Respectfully,

Romi

I am still unable to withdrawal, and it still says waiting on KYC verification. So could I please get a timeframe on when I will be allowed to? I don't know why they would say this and no verify me for withdrawal.

I am still unable to withdrawal. Please help me solve this so I can stop worrying about it.

Thank you

I am still unable to Withdrawal. Will I ever be able to, also could someone please respond.

Thank you

Dear Ybets Casino,

Could you provide some updates regarding this case, please?

Thank you in advance.

Respectfully,

Romi

Dear TannerN5 and Casino Guru,

All restrictions on the player have been lifted, and he is now able to withdraw his funds.

Respectfully,

Ybets Casino Representative

Thank you, Ybets Casino, for providing the updates regarding this case.

Dear TannerN5,

We'll wait for the news from you any time.

Thank you in advance.

Respectfully,

Romi

Dear TannerN5,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Romi
Casino.Guru