Yabby Casino - Pelaajan tili on vaarassa sulkea henkilöllisyyden varmennusongelmien vuoksi.

I joined this casino on 3 July 2025 and, using the €1000 sign up bonus, worked my balance up to €2684.34 (NB. Bonus is sticky so withdrawal balance could theoretically be €1000 less than this.)

I went to withdraw, but was asked for ID and selfie with ID, which I duly sent them. However, they said they would need to close my account (and only refund €200 deposit) as I don't have Irish ID. Well, I cannot obtain Irish passport or driving license yet as I haven't lived here long enough. I only have UK versions, but I did send them an Irish government letter as proof of address.

I replied by saying "There should be no issue with this as it is the country's *residence* (Ireland) that governs the gambling laws and not the UK's." [see attached text transcripts]

They replied by saying:

"Unfortunately, you can be verified with valid Irish photo ID only

otherwise your account will be deactivated and you can submit 

refund request to pitboss@yabbycasino.com"

This is where I am now.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re facing.

To better understand your situation and provide appropriate assistance, could you please clarify the following points:

• Which country of residence did you select when registering or filling out your casino profile?
• Did you submit an Irish address or your UK address?
• Have you ever accessed your casino account from any country other than Ireland?
• Which payment method did you select for your withdrawal?
• Have you used a VPN or IP-masking software to change your location while accessing the casino?
• Have you checked whether there are alternative ways to verify your account without using Irish photo ID?

Your cooperation will help us proceed with your case. I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

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Thank you for your patience, and stay safe.

Hi Veronika

To answer your questions:

1) Ireland

2) Irish address

3) No

4) It would not let me withdraw until I had sent in the ID, which of course I did and it led to this current situation

5) No

6) As far as I am aware, according to their emails, they need Irish photo ID. I tried sending them an official government letter, but this was deemed not acceptable and they reiterated the need for the former

Thank you for your response. Since you registered as a resident of Ireland, you will need to provide identity documents proving your Irish citizenship. If you do not have any Irish identity documents, the casino will not be able to complete your account verification because the information in your profile does not match the official government-issued documents.

I was able to send Irish government ID, which was accepted, so I am pleased to say that this matter is resolved.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear dsp99RF,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika