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Hello, I requested a payment of €600 on July 27, 2026. Despite daily inquiries, nothing has happened since then. I keep getting the same responses (please be patient, we are very busy at the moment, we are currently receiving many requests). My patience is wearing thin. Please help me finally receive this payment.

Thank you and best regards

Ines

Hallo, ich habe am 27.07.26 eine Auszahlung in Höhe von 600 € beantragt. Bis zum heutigen Tag und auf tägliche Nachfrage tut sich nichts. Immer wieder die gleichen Sprüche (haben Sie etwas Geduld, es ist momentan viel zu tun, es sind im Moment viele Anfragen eingegangen). So langsam ist meine Geduld am Ende. Bitte helfen Sie mir, die Auszahlung endlich zu erhalten.

Danke und viele Grüße

Ines

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Dear Ines2101,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you sucesfully withdrawn funds from this casino before?
• Did you used any casino bonuses or you have currently any active bonus?
• Did you sucesfully completed your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Hello Karla,

Yes, I have received a withdrawal before. However, it took 26 days. I can't say for sure whether I was playing with a bonus. I currently don't have an active bonus. Account verification was successfully completed with the last withdrawal. It wasn't requested for the current withdrawal.

Best regards, Ines

Hallo Karla,

Ja, ich habe schon einmal eine Auszahlung erhalten. Allerdings auch erst nach 26 Tagen. Ob ich mit einem Bonus gespielt habe, kann ich nicht mehr mit Sicherheit sagen. Aktuell habe ich keinen aktiven Bonus. Eine Verifizierung des Kontos wurde bei der letzten Auszahlung erfolgreich durchgeführt. Bei der jetzigen Auszahlung wurde noch keine verlangt.

LG Ines

Hello,

Just a quick update: nothing has happened to this day. I've now been waiting 25 days for the payment.

Best regards, Ines

Hallo,

nur kurz zur Information, es hat sich bis heute nichts getan. Ich warte nun schon 25 Tage auf die Auszahlung.

LG, Ines

Hello, it's already been 4 weeks... that's 28 days!!! I've been waiting for my payment. Has anything been done about it?

Best regards, Ines

Hallo, jetzt sind es schon 4 Wochen... also 28 !!! Tage, die ich auf die Auszahlung warte. Wurde schon etwas unternommen?

LG, Ines

Dear Ines2101,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia, (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello Ines2101,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Xon Bet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Dear Lucia,

 We would like to confirm that the outstanding withdrawal was processed on 25 August 2026 and is currently showing as Success on our platform.

Kind regards,

Xon Bet Team

Dear Lucia,

I have received the payment. Thank you very much for your efforts and help.

LG

Liebe Lucia,

ich habe die Auszahlung erhalten. Vielen Dank für Ihre Bemühungen und Hilfe.

LG

Dear Ines2101,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Lucia S

Casino.Guru