Xon Bet Casino - Pelaajan kotiutus on viivästynyt.

Hello, I've been waiting for my €500 payout since June 12th, 2026. My account is verified. I've inquired several times via chat, but I always receive the same standard reply saying that payout volume is currently very high and I should be patient. I think three weeks is long enough. Can you help me?

Best regards, Ines

Hallo, ich warte jetzt bereits seit dem 12.06.2026 auf meine Auszahlung von 500 €. Mein Konto ist verifiziert. Mehrmals habe ich im Chat nachgefragt aber immer die gleichen Textbausteine, dass das Auszahlungsaufkommen im Moment sehr hoch ist und ich warten soll. Ich finde 3 Wochen warten ist lange genug. Können Sie mir helfen?

LG, Ines

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika