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would not let me withdraw my winnings of over 600 dollars after i had already played 2000 dollars just kept lying to me and telling me i had to win over a thousand dollars before i could collect my money i had deposited 500 dollars straight up and had enough of them scamming me that i had worked out what they were doing to me i still have all evidence and reciepts to prove all of this even bank statements i even asked if they were legal and for a abn number because i had rang my bank about them and bank said they were frauds and could not track them down so i was scammed and ripped off by these fake sites that all claim to be australian sites and are not if you check all deposits on each site you will find out they are all the same overseas accounts with different site names but same account number and one mobile number with different name this is why banks can not track them down they are all using same bank account details with different names even check pay id phone numbers they are all the same just using different names

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Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify if you have made any successful withdrawals from this casino before?
• Are there any pending withdrawal requests currently in your account?
• Could you kindly describe in more detail why you were told you need to win over a thousand dollars before being able to withdraw?
• Did you play with or without an active bonus?
• Have you made sure to complete all the wagering requirements before requesting a withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear 0473479707,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.