WinVegasPlus Casino - Pelaaja yrittää saada päätökseen KYC-vahvistuksen.

I am trying to withdraw for the last 2 months, I got countless emails from them, they always find faults with the documents, sometimes trivial one, they seem to want me to play with the money.

I sent countless documents to no avail.

The amount is $150.00

Dear Denise,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Which documents you have already provided? Have you received any explanation from the casino about what is wrong with your documents?

Please, forward any relevant communication to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Thank you for responding to my complaint, I will wait 1 week or two to see if i receive a payment, if not I will contact you again. Thanks again.

Ok, Denise, I will keep the complaint open and let me know if there is anything new.

Hi, finally they paid me, it was very long and time consuming, they kept finding reasons not to accept my documents, but even if i was really frustated i sent them again and again my documents, so finally i succeeded, thanks for your help, even if it help me only morally.

Denise S****

Dear Denise,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Kristina