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I received the welcome bonus and was able to complete the requirements and they gave me 2500

They're accountants, and they asked me to verify my account and make a deposit of over 200 pesos, which I did. I received an email saying my account was verified and I could make withdrawals. When I tried to withdraw the funds, they asked for a bank statement, but my bank account is new, and I can't request a statement until a month has passed. I spoke with them, explained the situation, and tried to send them a copy of my contract, but they refused. They said this on all platforms, and to withdraw, they only ask for my interbank account number, as long as it's in my name. I think it's unfair.

Me dieron el bono de bienvenida y pude completar los requisitos y me dieron 2500

Que son contables me pidieron que verificará mi cuenta y que isiera un depósito de más de 200 pesos y ya lo Ise me llegó un correo diciéndome que mi cuenta. Ya estaba verificada que ya podía hacer retiros ala hora de querer retirar los fondos me piden un estado de de cuenta bancario pero ni cuenta bancaria es nueva y no puedo pedir un estado de cuenta tiene que pasar un mes hble con ellos les expliqué y les quise mandar la carátula de mi contrato y ya me dijeron que no y en todas las plataformas y para retirar solo me piden mi cuenta interbancaria siempre y cuando esté a mi nombre se me hace injusto.

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Dear Fernando1423,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

So they won't help me until after 14 days.

Osea que hasta después de 14 días me ayudaran

Dear Fernando1423,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Fernando1423,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru