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I've been waiting for days for a payout of 2000 euros, and I keep getting put off. No one gets back to me at all.

Ich warte seit Tagen auf die auszahlung von 2000 Euro, ich werde ständig vertröstet. Bzw es meldet sich dann einfach wieder keiner.

Dear fbloechl09,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

I am already fully verified and I have already made 2 small withdrawals in the casino. Now that it is about 2000 euros, it is suddenly taking so long and the support hardly ever gets in touch anymore. When it comes to deposit bonuses etc., the VIP support gets in touch immediately!

Ich bin schon vollständig verifiziert und ich habe auch schon 2 kleinere auszahlung in dem casino getätigt. Jetzt wo es um 2000 Euro geht dauert es plötzlich so lange und der Support meldet sich auch kaum mehr. Wenn es um einzahlungs Boni ect geht, meldet sich der vip Support sofort!

Thank you for your reply, fbloechl09. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear fbloechl09,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.