Winberry Casino - Pelaajan varat ovat jumissa sivuston rajoitusten vuoksi.

Winberry has stated it works in Canada, but after I put my deposit in, my geolocation didn’t allow me to use any of the games and I couldn’t place any bets. I also can’t withdraw my funds because I haven’t met their 3x bet criteria for all deposits. I have been working with their support for weeks and they won’t help me. They have requested I illegally spoof my IP location using a vpn to try to see if that works. Their support is not helpful and I doubt I will ever see my money back. They are a scam operation

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winberry Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Do you have any history of depositing in this online casino?
• Could you please share screenshots or videos of how it looks when you attempt to open games? Was there any game available after you launched games from a different provider?
• Has the support acknowledged that the VPN is prohibited according to the casino's own terms and conditions?
• Post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Reedcouch,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru