Weltbet Casino - Pelaajan tyytymätön pakolliseen talletuksen panostamiseen ennen varojen nostamista.

Hello,

I deposited a good 300 euros with this provider at the weekend.

I played in the casino and also bet on sports.

I have now requested a payout of 800 euros, this was rejected with reference to the terms and conditions after a payout can only be made when a turnover has taken place. But I didn't take any bonus, neither with sports betting nor with casinos.

In my opinion, this is misleading and dubious.

Hallo,

Habe am Wochenende gut 300 Euro bei diesem Anbieter eingezahlt.

Habe im Casino gespielt und auch sportwetten.

Habe nun eine Auszahlung von 800 Euro beantragt, diese wurde abgelehnt mit dem Verweis auf die AGBs nachdem eine Auszahlung erst erfolgen kann wenn ein Turnover erfolgt ist. Ich Habe aber keinen Bonus genommen, weder bei sportwetten noch bei casino.

Dies ist in meinen Augen irreführend und unseriös.

Dear Derpate04,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://weltbet.com/en/pages/terms-and-conditions:

"A customer can withdraw money from his account only after he has rolled over each of his deposits at least 5 times before attempting to make a withdrawal. Rollover must be completed with odds greater than 1.6 (sports betting). If playing in the casino, a player needs to roll over his deposit at least 10 times. If the player doesn’t meet this requirement, Weltbet reserves the right to charge the account up to 8%. In any case, the customer will not be able to withdraw his funds before he rolled his deposit over at least 3 times (whether in the casino or sportsbook). Note that all Cash out bets, Tie (draw), cancelled, refunded and denied bets or bets placed on all outcomes in an event are not considered towards the calculation of the turnover, the rule applies to all running bets as well."

It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money.

Could you please advise if you have tried to communicate a possibility of withdrawing your winnings after completing wagering 3 times?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Unfortunately, I've never had a rollover without a bonus.

So is this procedure legal?

Habe es leider noch nie gehabt dass es einen rollover ohne Bonus gibt.

Also ist dieses Prozedere rechtens?

Dear Derpate04,

Unfortunately, if the casino shares all the relevant information on its website, there is not much I can do for you in this matter. Yes, it is legal.

Could you please advise if you have tried to communicate a possibility of withdrawing your winnings after completing wagering 3 times?

Dear Derpate04,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will reject this complaint now. Thank you for your understanding.