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Withdrawal pending for more than 8 days without clear response from Weissbet

> Hello, my name is [**** *****, ] and I have an active account at Weissbet.

On [October 6, 2025] I requested a withdrawal in USDT (BNB Smart Chain network) for an amount of [exact amount, example: 400 USDT].

I've made over 5 previous withdrawals using the same method and all of them were processed within minutes, but this withdrawal has been pending for over 8 days without being credited to my wallet.

I've contacted support several times, but all I get is automated responses saying "everything is within the expected timeframe," with no TXID or actual shipping confirmation.

I believe this delay exceeds normal timeframes and require direct review from the payments department to confirm whether my withdrawal was approved or is still on hold.

I appreciate your prompt attention and transparent response, as I want to continue relying on your platform, but I need this payment resolved as soon as possible.

Retreat details:

Withdrawal ID: ******

I look forward to your prompt resolution or a detailed explanation of the current status of the transaction.

Retiro pendiente por más de 8 días sin respuesta clara de Weissbet

> Hola, mi nombre es [**** *****, ] y tengo una cuenta activa en Weissbet.

El día [06 de octubre de octubre de 2025] solicité un retiro en USDT (red BNB Smart Chain) por un monto de [cantidad exacta, ejemplo: 400 USDT].

He realizado más de 5 retiros anteriores por el mismo método y todos se procesaron en minutos, pero este retiro lleva más de 8 días pendiente sin acreditarse en mi wallet.

Ya contacté con el soporte en varias ocasiones, pero solo recibo respuestas automáticas diciendo que "todo está dentro de los plazos esperados", sin darme ningún TXID o confirmación real de envío.

Considero que este retraso supera los plazos normales y necesito una revisión directa del departamento de pagos para confirmar si mi retiro fue aprobado o sigue retenido.

Agradezco su pronta atención y una respuesta transparente, ya que deseo seguir confiando en su plataforma, pero necesito que este pago se resuelva cuanto antes.

Datos del retiro:

ID de retiro: ******

Espero su pronta resolución o una explicación detallada del estado actual de la transacción.

Dear criptomonedar99,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear criptomonedar99,

Following a thorough review of your complaint, we are writing to inform you that your withdrawal has been approved. Please confirm this information from your side. Thank you for your patience and understanding.

Sincerely,

WEISS Team

Dear criptomonedar99,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear criptomonedar99,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila