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Hello, I withdrew €500 from Wazamba Casino on March 30, 2025, but I haven't received any money yet. The casino claims they paid out, but that's not true, as I haven't received any money to date!

Hallo, ich habe im casino wazamba 500 euro ausbezahlt am 30.03.2025 bis heute kam kein geld bei mir an. Das casino behaubtet sie haben ausbezahlt, was aber nicht stimmt da ich bis heute kein geld bekommen habe!!!!

Dear Rosi255,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I don't understand why I have to wait another five days!!! Do you really think you can help me?? These Wazamba people are the biggest scammers you'll ever see, and waiting won't help. They say they've paid out, but strangely, I haven't received anything!!!!! And they give me confirmation of payment, but they won't show me if they've paid out anything!!!!! It's actually pointless to wait any longer!!!!!

Ich versteh zwar nicht warum ich noch 5 tage warten soll!!! Denken sie wircklich sie können mir helfen?? Diese wazamba sind die größten betrüger die es nur irgendwo gibt, da hilft warten auch nicht. Die sagen sie haben ausbezahlt, komisch bei mir kam nix an!!!!! Und zahlungsbestätigung geben, zeigen sie mir nicht, das ich sehen könnte ob die was ausbezahlt haben!!!!! Eigentlich sinnlos noch zu warten!!!!

Dear all,

Thank you for reaching out!

Please be informed that the payment has been processed on April 3rd.

We apologize for any inconvenience caused by the delay.

Best regards,

Wazamba team

What's going to happen now? When will the money finally arrive? Edited, what does this mean for you?

Tell me when I will get the 500 euros!!!

Wie soll das jetzt weiter gehen, wann soll das geld nun endlich kommen? Bearbeitet, was heißt das für sie??????

Sagen sie mir wann ich die 500 euro bekomme!!!

So, it's been 10 days since I submitted my withdrawal request, and I still don't have the €500 in my bank account. This is and remains a scam! Apparently, no one can help me. Giving Wazamba such a good rating is the ultimate disgrace! No response to dozens of emails!!!!!! What should I do to get my money back???????

So nun sind es 10 Tage seit meinem auszahlungsantrag, nach wie vor habe ich die 500 euro nicht auf meinem bankkonto, es ist und bleibt betrug!!!! Anscheinend kan hir nimand helfen. Wazamba so gut zu bewerten ist die nächste sauerei!!!! Auf dutzend E-mails keine antwort!!!!!! Was soll ich tun um mein geld zurück zu bekommen???????

Wazamba should simply send a bank statement. They claim they transferred the money, but to date, no refund has been received into my account!!!!!!!!!

Wazamba soll doch einfach einen kontoauszug senden, sie behaupten sie haben das geld überwiesen, auf meinem konto ging bis heute keine rückzahlung ein!!!!!!!!!

Dear Rosi255,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, I still haven't received any money! They're not responding to emails! What should I do now? Regards, thanks

Hallo, ich habe noch immer kein geld erhalten!!!! Auf E-mails wird nicht geantwortet!!! Wie soll das nun weitergehen??? Lg danke

Dear Rosi255,

Thank you for contacting us.

We are really sorry for what you encounter when trying to withdraw.

We would like to kindly inform you that we endeavour to complete the payment as soon as possible.

Kind Regards,

Wazamba Casino Team

Are you transferring the money now?

Überweißen sie nun das geld?

Dear Rosi255,

We would like to confirm that your payment has been successfully completed by us.

You will however have to wait for your bank's crediting time, usually 3 working days (normal crediting time for international transfers).

Kind Regards,

Wazamba Casino Team

Great, the money has reappeared. Now I have to wait for a withdrawal again. The money has been stuck in processing for two days now. I'm curious to see if I'll have the money in my account tomorrow. I could almost bet not. But I'm happy to be pleasantly surprised. I've been waiting 18 days for the withdrawal now! Wazamba is now inundating me with emails asking me to make a deposit. What is going on with this casino????

Super das geld ist wieder aufgetaucht, nun muss ich erneuert auf eine auszahlung warten, mitlerweile steckt das geld den 2ten tag in bearbeitung fest, da bin ich mal gespannt ob ich morgen das geld am konto habe, ich könnte jetzt schon fast wetten, nein. Aber ich lasse mich gerne positiv überraschen. Mitlerweilewarte ich ja 18 tage auf die auszahlung!!!! Wazamba überschüttet mich mittlerweile mit mails zur einzahlung, was ist mit diesem casino bloß los?????

See for yourself, nothing is finished here, it's still in progress!!!!!!!

Sehen sie selbst, abgeschlossen ist hir garnix, nach wie vor in bearbeitung!!!!!!!

So, another three business days have passed, and the money is still stuck at Wazamba while it's being processed!!!!!! What's going on? Can anyone help? This is just a scam!!!!!

Also nun sind wieder 3 werktage vorbei, das gelt steckt nachwievor bei wazamba in der bearbeitung fest!!!!!! Was soll das, kann hir wer helfen???? Das ist ja nur noch betrug!!!!!

Why is nothing from Casino Guru made public anymore?

Warum wird hir nichts mehr von casino guru auf öffentlich gestellt?

Thank you Rosi255 for all the information provided. I will now forward your complaint to my colleague Martin (martin.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Rosi255,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Wazamba Casino representative to continue the discussion.

Dear casino representative,

could you please check the case and explain the issue to us? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which Rosi255 can expect his withdrawal to be processed?

Hello, thanks for the help, the money arrived after 19 days.

Thanks to the casino guru team!

Hallo, danke für die hilfe, geld ist nun nach 19 tagen bei mir angekommen.

Danke an das casino guru team!

Dear Rosi255,

We're glad to hear that your issue has been resolved. We would also like to thank the support team over at Wazamba Casino for their response. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help ! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru