Wazamba Casino - Pelaajan kotiutus on viivästynyt.

I've been waiting for a payment since January 4th, which was already confirmed. However, the money never arrived in my account. Apparently, the funds should have already been sent.

Warte seit dem 4.1 auf Aufzahlung, diese wurde mir bereits bestätigt. Geld ist allerdings nie auf mein Konto gekommen. Angeblich sollten Gelder schon geschickt sein

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful payouts using this payment method in the past?
• Did you achieve your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes, I have successfully withdrawn using this payment method in the past. The winnings were reinvested using a bonus. I will send the transaction logs by email.

Ja, habe bereits in der Vergangenheit erfolgreich mit der Zahlungsmethode ausgezahlt. Der Gewinn wurde mittels eines Bonusses umgesetzt. Protokolle schicke ich per Mail

The problem has been resolved. The money finally arrived today.

Problem wurde behoben. Geld kam endlich heute

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Playthis500,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas