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I did all the verification, they have canceled a portion of the 30k I withdrew and the rest are just sat pending for over a week.

Dear Paul,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that your withdrawal has been pending for a week?

Could you please clarify what the casino canceled? Your winnings or your withdrawal?

If there is any relevant communication between you and the casino regarding this situation, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you in advance for your reply.

Best regards,

Kristina

They kept saying my bank refused the transfer, when I spoke to my bank they said they can’t see one. So I have tried a different withdrawal method now. Going to see if that works.

Thank you for your reply, Paul. Ok, I will keep this complaint opened, so please keep us updated and let us know if there is anything new.

Some of the withdrawal arrived today 4800 of the 30k. I’ll keep you posted when the rest arrived.

Dear Paul,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Well, they paid out about 10k over 4 days and now it’s stopped. Some payments say incomplete, some say in progress. So that’s new. Because before when they went in progress they came in via transfer. How slow do they want to be with this? Maybe I’ll be grey by the time they finish? Lol

So, I had a ton of payments come back rejected. When I contacted them they said that it was for technical reasons and asked me to submit again. I’ve attached the conversation. This is not acceptable as they have a crazy long timer for payout. So now this is reset? Loosing faith here. To note, they are part of the payments that went through fine.

Could you please advise how much money is there left to be withdrawn? When did you receive the last withdrawal, please?

$23200 left to withdraw, last payment I got was last Tuesday.

Have you requested new withdrawals as suggested? How many pending withdrawals do you currently have, please?

Ya and they started paying again, about 13000 left to go.

Sounds like we are on the right track again, so hopefully, you will receive the rest of your winnings soon. Please, keep us updated.

Hello,

According to our records, all the withdrawals were successfully completed.

Dear Paul, would you confirm the money was received?

Thank you in advance!

Kind regards

Hello everyone,

Thank you Vulkan Vegas Casino for your help.

Paul, could you please confirm that you have received the withdrawal? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

All in the bank thanks !

Awesome news, Paul. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.