Vulkan Vegas Casino - Pelaaja ei ole vielä saanut voittojaan.

I requested a withdrawal from Vulkan Vegas and submitted all required documents in full – both via my player account and additionally by email.

Despite complete verification, my withdrawal has not been released. Instead, I have been repeatedly put off for days/weeks, even though there are no outstanding requests.

I have contacted support several times, but only receive the standard reply that my documents are being reviewed – even though they have already been confirmed.

I have the feeling that the payment is being deliberately delayed or blocked.

I therefore request your support so that my outstanding amount is finally paid out.

Ich habe bei Vulkan Vegas eine Auszahlung beantragt und alle geforderten Dokumente vollständig eingereicht – sowohl über mein Spielerkonto als auch zusätzlich per E-Mail.

Trotz kompletter Verifizierung wird meine Auszahlung nicht freigegeben. Stattdessen werde ich seit Tagen/Wochen immer wieder vertröstet, obwohl es keine offenen Anforderungen gibt.

Ich habe mehrfach den Support kontaktiert, aber es kommt nur die Standardantwort, dass meine Dokumente geprüft würden – obwohl diese bereits bestätigt wurden.

Ich habe das Gefühl, dass die Auszahlung bewusst verzögert oder blockiert wird.

Ich bitte daher um Unterstützung, damit mein ausstehender Betrag endlich ausgezahlt wird.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear giannigiorgio,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear giannigiorgio,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear giannigiorgio,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru