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Hello, I had an account on this site, and my account was verified, everything was fine.

On 06/26/2024, I requested a withdrawal of the amount in my account and received news that my account was blocked. I contacted support to find out the reason, and they told me I was using the funds for high-stakes sports betting and then switching to playing casino games. Does this mean I deposit my money and can't use it for whatever I want on the site? That’s ridiculous. Moreover, there are rollovers both in sports, where you have to bet 2x the amount, otherwise, you’ll never withdraw, and in the casino, it's a 40x rollover of the deposited amount. I completed both rollovers and won $450,00 as my deposited amount was $150,00, and they blocked me. I demand at least a refund of the deposit I made on this ridiculous betting site. I’ve never had a problem with any casino until now, and it's the first time with Vulkan.bet, for the last time.

If this is not resolved, I will seek my rights with the public defender and consumer protection agency.

Olá,tinha cadastro nesse site,minha conta era verificada,tudo certinho.

No dia 26/06/2024 solicitei o saque do valor em conta e recebo a notícia de que minha conta está bloqueada,entrei em contato com o suporte pra saber o motivo e me disseram que estava usando o valor pra esporte aposta alta e depois mudava pra jogar cassino.Quer dizer que depósito meu dinheiro e não posso utilizar pra o que eu quiser no site?Que ridículo e fora que tem rollover tanto em esportes que tem que apostar 2x o valor senão nunca saca e em cassino rollover de 40x o valor depositado,sendo que eu completei os dois rollovers ganhei 450,00 já que meu valor depositado foi de 150,00 e me bloquearam.Exigo que me restitua pelo menos o valor do depósito que fiz nesse site ridículo de apostas,nunca tive problema em nenhum cassino,primeira vez agora na Vulkan.bet pra nunca mais.

Caso não resolvam vou procurar meus direitos junto a defensoria pública e procon.

Hello Jhonramos,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan.bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? If yes, was it a casino or sports betting bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Unfortunately I no longer have this information on when it was verified, as they no longer give me access to the site. I accumulated the winnings with both real money and casino bonuses. My last contact with Vulkan.bet was on 06/28 by email.

Infelizmente não tenho mais essa informação de quando foi verificado,pois eles não me dão mais acesso ao site.Acumulei os ganhos tanto com dinheiro real quanto com bônus de cassino.Meu último contato com a Vulkan.bet foi dia 28/06 por email.

Hello Jhonramos,

Please forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru.

Okay, I'll send it

Tá certo,vou enviar

Hello Jhonramos,

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint.

Thank you very much for your understanding.

Best regards,

Nick