VOLNA Casino - Pelaajan kotiutus on viivästynyt.

Hello, I ask for help

Casino Volna - SCAMMERS!!!!

This problem started literally on May 29, 2026. I had previously played at this casino and had many deposits and withdrawals.

Some changes were made to the site recently!!! We can only guess what exactly they involved!

There's reason to believe that someone started interfering with my game session during the game. There are numerous bugs in games, regardless of the game or the provider.

Chat support ignores and does not respond to anything other than a scam that they came up with to avoid withdrawing funds, or to delay this process. I will explain the essence of this.

I know that there was some work done on the casinos associated with this, with logos like Irvin Casino and Patang Casino, and I also waited for the withdrawals from those two casinos with a delay.

5 days ago I received letters from these casinos, including Volna Casino, stating that all technical work had been completed!!!!

I made a deposit, played, and set the funds for withdrawal to a crypto wallet. As a result, I have been waiting more than 50 hours for the withdrawal. The chat operators are either simply silent or write about the work!!!!!!

And when I asked what work they were talking about, even though it was previously reported as COMPLETED! The operators simply IGNORE me!!!

Please provide your full support and evaluate these inappropriate actions. It appears as if this casino and the casinos associated with it have simply changed hands, and they are dishonest! I see no other explanation. I repeat, this didn't happen three months ago; funds were withdrawn without any problems.

Today, this casino is behaving simply inappropriately!

I will provide screenshots of the letter stating that all work was completed at the time of deposit.

This whole problem started exactly as soon as I put the funds up for withdrawal!!!!

Здравствуйте прошу оказать помощь

Casino Volna - ОБМАНЩИКИ!!!!

Данная проблема началась буквально 29.05.2026 ранее я играл в данном казино и имел множество депозитов а так же выводов

Не так давно на сайте проводились какие то изменения!!! Чего именно они касались, можно лишь догадываться!

Тут начали вмешиваться в игровую сессию во время игры и есть основания так считать. Ошибки в играх многочисленные, в независимости от игры и провайдеров.

Поддержка чата игнорирует и ничего не отвечает кроме обмана, который они придумали а бы не выводить средства, или затягивать данный процесс, в чём заключается суть я объясню.

Я знаю что на казино связанное с этим с такими логотипами как - Irvin casino - PATANG Casino были яко бы работы какие то и выводы на тех двух казино я тоже ждал с задержкой.

5 дней назад я получил письма от этих казино в том числе от казино Volna где было указано о том, что все технические работы завершены!!!!

Я внёс депозит поиграв поставил средства на вывод на крипто кошелёк, итог жду более 50 часов вывода, операторы чата либо просто молчат, либо пишут о тех работах!!!!!!

И на вопрос о каких работах идёт речь, если ранее сообщалось что они ЗАВЕРШЕНЫ! Операторы просто ИГНОРИРУЮТ!!!

Прошу оказать максимальную поддержку и дать оценку на все эти не адекватные действия. Выглядит это так будто бы в данном казино и казино которые повязанные с этим просто сменился владелец который не добросовестный!! Других объяснений я не вижу, я повторюсь ещё месяца три назад такого не было средства выводились без каких либо проблем.

На сегодняшний день это казино ведёт себя просто не адекватно!

Скриншоты письма, о том что на момент внесения депозита все работы были завершены Я предоставлю.

Вся эта проблема началась ровным счётом как только я поставил средства на вывод!!!!

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear matrosov033,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas