Viggoslots Casino - Pelaajan kotiutus viivästyy ja tilin tuki on epäjohdonmukaista.

According to Viggoslots’ own terms and conditions, withdrawals must be processed within 48 hours. It has now been over 80 hours since I submitted my withdrawal request, yet the payment remains pending.

When I reach out to support, I receive contradictory information, from being told that my case will be prioritized to later being told the opposite. This is not the first time Viggoslots has exceeded the 48-hour limit by tens of hours when handling a withdrawal, despite the fact that I have been fully KYC-verified for a long time.

When I contacted support yesterday, I was informed that withdrawals are not processed during weekends. However, I have previously received a payout on a Sunday (September 9), which contradicts that statement.

I also requested a complaint form and a history of my previous withdrawal requests, including processing times, but was refused both.

Having to wait more than 80 hours just for a withdrawal to be handled, not even completed is completely unacceptable. The support team provides inconsistent information, and no one seems able to give a clear status or timeline for when the payment will actually be processed.

Based on this experience, and similar reports from other players, I would strongly advise others to avoid this casino.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Nevertheless, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please forward a screenshot of your withdrawal request to tomas@casino.guru as evidence?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Fiamedknuff,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas