Verde Casino - Pelaajan vahvistus on viivästynyt.

Hello, I have a problem with the verification process. They want high-quality photos, but they reject my uploads every time for the identity photo. I followed their instructions and took a selfie with the document next to my face, but I still don't know what the issue is. The rest of my documents have been approved; this is the only one missing.

Salve ho un problema con la verifica per superare il processo vogliono foto di buona qualità mi rifiutano ogni volta che carico per la foto per identità,ho fatto un selfie nel viso con documento vicino come dicevano loro operatori,bho non so più quale il problema, il resto dei documenti sono stati approvati ma manca solo questa

Dear cameranoveronica,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

If you have been asked for a selfie with ID documents of high quality which is nothing unusual, please follow these important guidelines:

-         Do not edit the image in any way

-         The photo needs to include your full face, head-on, with no distortions, shadows, or reflections of light. If someone takes the photo for you, make sure they take it from up close and include as little background as possible (remember, no cropping is permitted)

-         When you take the photo of your ID, make sure the photo is clear and close enough to read without cropping or editing

The sample picture you submitted in your first post might have been rejected due to the ID not being readable, or low quality.

I would suggest you try asking a friend or family member to take your picture. Alternatively, try using a tripod. Please let me know if my suggestions were of any help.

Thank you very much in advance for your reply.

Best regards,

Tomas

Thanks so much I'll try

Grazie mille ci proverò

Good morning, verification passed and I also received the payment of the winnings after a couple of days of verification, have a good day

Buongiorno verifica superata e ricevuto anche il pagamento della vincita dopo un paio di giorni della verifica,buona giornata

Dear cameranoveronica,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru