Verde Casino - Pelaajan kotiuttaminen viivästyy KYC-ongelmien vuoksi.

Hi, and good evening! I am writing to request your assistance as i have been trying for over a week to complete KYC verification process as i would like to withdraw some funds. i keep getting the response that the kyc is beeing processed and i will need to wait. I have sent all the document needed like passport, proof of wealth, proof of adress, payment method verification, selfie with passport and driving licence and more. All of the documents are approved but im still not verified and i cant withdraw my funds. i kindly ask for your intervention.

All funds is on real balance and not used any bonus at deposit.

Dear terjegutu,

Thank you very much for submitting your complaint.

I'm sorry to hear about the difficulties you're experiencing with completing the KYC verification process and withdrawing your funds. To help us understand the situation better and proceed effectively, could you please provide answers to the following questions:

1. When exactly did you first submit your KYC documents to the casino?
2. Have you received any updates or additional requests from the casino since your last submission?
3. Can you clarify whether all of your documents were marked as "approved" in your account or if this was communicated to you in another way (e.g., email)?
4. Have you attempted to contact the casino's support team during this process, and if so, what responses have you received?

If you have any relevant communication with the casino (emails, chats, screenshots, etc.), please feel free to forward them to petronela.k@casino.guru for further review.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi, i logged in now and the profile was verifyed and withdraw was sent today, and all funds has already arrived! It took a while to verify and was a bit difficult with all documentation, but as i took contackt with you all was fixed today! Thank you for the help! I appriciate big time!

Dear terjegutu,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Petronela

Casino.Guru