Verde Casino - Kasino viivästyttää pelaajan kotiutusta.

I withdrew €998 on August 11, 2026.

My bank rejected it and sent the money directly back to Verde on August 11th. I have several confirmations from the bank that the money is with Verde!

Verde hasn't been able to credit my game balance since August 11th!

If I inquire, they say: we'll get back to you - spoiler alert: they don't! If I didn't follow up, they would just leave it at that.

I am a single mother and I need my money immediately.

Ich habe am 11.8.26 , 998€ auszahlen lassen

meine Bank hat das abgelehnt und am 11.8 direkt zu verde zurück geschickt. Ich habe mehrere Bestätigungen von der Bank, dass das Geld bei verde ist !

verde bekommt es seit 11.8 nicht auf die Reihe mein Geld mein spieleguthaben gutzuschreiben!

sif anfragen heißt es: wir melden uns - Spoiler: tun sie nicht ! Wenn ich nicht nachfragen würde , würden die es einfach so stehen lassen

ich bin allein erziehende Mama und brauche sofort mein Geld

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• When exactly did you close your Deblock account?
• When was the last time you communicated with the casino customer support regarding the refund of the failed withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Kathi1992

Sorry to hear about your issue.

Can you please specify the disputed transaction ID?

Regards

There is another case, namely 300%, which have not been paid out since August 26th!

With the €300 it's exactly the same as with the 998 verde casino, it simply doesn't pay out...

They tell me every day I have to wait – that's the only answer I get.

Es gibt noch einen Fall dazu , nämlich 300& die seit 26.8 nicht ausbezahlt werden!

Mit der 300 € ist es genau das selbe wie mit den 998 verde Casino zahlt es einfach nicht aus...

die sagen jeden Tag ich muss warten - das ich die einzige Antwort die ich bekomme

Dear Kathi1992

Have you reported this to support?

Did they request any proofs, etc to resolve the issue?

Did you provide the requested documents?

Regards

Hello

Yes, I write to support every day! They just keep telling me to wait.

for over 3 weeks 😡

Hallo

ja ich schriebe jeden Tag dem Support ! Sie sagen immer nur ich soll warten

seit über 3 Wochen 😡

It takes him so long to reply. Can't you speed things up a bit?

Ihr braucht er auch so lange, bis ihr antwortet. Könnt ihr das nicht mal beschleunigen?

Dear Kathi1992

According to our records, the amount was credited back to your gaming balance.

Regards

Good morning

Yes, that's exactly right, but the €998 are still missing, and it's been 23 days now 😡. Support keeps closing the chat and just tells me, "I have provided the required information - please wait." That's the only response I get.

Guten Morgen

ja genau das stimmt, aber die 998€ fehlen leider bis heute und war seit mittlerweile 23 Tagen 😡 der Support schließt den Chat und sagt zu mir immer nur „ich habe die erforderlichen Informationen bereitgestellt- bitte warten sie" das ist die einzige Antwort die ich bekomme

Dear Kathi1992

Can you please specify what amount was returned to your balance?

Regards

Dear Verde Casino representative,

Thank you for reaching out and assisting the player with her problem.

Dear Kathi1992,

Could you please respond to the question of the casino's representative so that the investigation can continue? What amount was returned to your balance?

Dear Kathi1992,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.