Velobet Casino - Pelaajan tili on suljettu ja varat takavarikoitu.

Dear Sir/Madam,

I am writing to formally complain about the unjust closure of my account and confiscation of my funds on your platform.

I have been an active user of your website for weeks and previously made a successful withdrawal of approximately €7,500 without any issues. However, when my balance reached €14,500 and I requested a withdrawal of €6,000, my account was suddenly closed after 12 hours and my funds were removed.

I was informed that I violated Rules 9 and 10, yet no evidence or explanation has been provided to support these claims. This action appears arbitrary and unjustified.

I strongly request:

- A detailed explanation of the alleged violations 

- Evidence supporting your claims 

- Immediate restoration of my account and remaining balance 

If this issue is not resolved promptly, I will escalate the matter to your licensing authority and pursue legal action.

I expect a fair and transparent resolution.

Sincerely, 

[Redacted]

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Dear Attila,

Thank you for your response and for reviewing my case.

Please find the requested information below:

I mainly played sports betting.

Yes, I had successfully completed the full verification (KYC) process, including both identity verification and video verification, and all were approved before I lost access to my account.

I did not use any bonuses at any time. All my winnings were generated from my own deposits.

Additionally, I would like to highlight the main concern:

My account had been fully active for a long time, during which I made several successful deposits and withdrawals without any issues. If there had been any violation, it should have been identified during that period.

However, only after I accumulated a significant balance, my account was suddenly closed with accusations of "multiple accounts," without any evidence being provided.

I strongly deny these allegations. I have only one account and have never engaged in any fraudulent activity.

Considering that my KYC and video verification were fully approved, I kindly request your assistance in asking the casino to provide clear and verifiable evidence (such as IP logs, device data, or linked account details) to justify their actions.

Thank you for your support. I hope this issue can be resolved fairly.

Dear Atilla,

Thank you for your response.

I would like to provide additional clarification and strongly contest Velobet’s claims.

I have never used any bonuses, therefore any allegation of bonus abuse is completely invalid.

My account has been fully verified (KYC and video verification approved).

I have successfully completed multiple withdrawals in the past, which were processed without any issue. If there was any violation, why were those withdrawals approved?

Velobet has not provided any concrete evidence, such as specific transactions, dates, or details of the alleged violation.

If the accusation is related to "multiple accounts" or "IP conflict", I formally request that Velobet discloses:

Which account is allegedly linked to mine

What exact data matches (IP, device, etc.)

On which date this supposed violation occurred

At this point, Velobet is making serious accusations without presenting any verifiable proof, while confiscating my balance. This is not acceptable and raises serious concerns regarding fair treatment of players.

I am fully willing to cooperate and provide any additional information if needed. However, I kindly ask Casino Guru to request clear and verifiable evidence from Velobet to justify their decision.

Thank you for your support and assistance in this matter.

Kind regards,

[Redacted]

Dear medusa1907,

Thank you for your reply.

Is there any chance that someone from your household or using the same IP also created an account at this casino?

Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

Additionally, could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshot here.

Thank you for your patience and cooperation.

Dear Attila,

Thank you for your response.

I would like to clarify that no one from my household has created or used another account on this casino. I am the sole user of this account.

Regarding VPN usage, I would like to be transparent. I have used a VPN application (1.1.1.1) only to access the website, as access to such platforms is restricted in my country. However, I have never used it to manipulate my location for unfair advantage or to bypass any bonus or gameplay rules.

All my gameplay has been fair, and I have not engaged in any activity that would violate the casino’s terms in terms of multiple accounts or fraud.

I have also successfully completed full KYC verification, including identity and video verification, which was approved by the casino. Additionally, I have made successful withdrawals in the past without any issues.

The casino has not provided any concrete evidence to support their accusations, which makes this situation very concerning.

I will forward all my communication with the casino to your email as requested.

Thank you for your assistance and I hope for a fair resolution.

Dear Atilla,

I would like to provide additional clarification and evidence regarding my complaint against Velobet.

On March 21, 2026, at 21:54, I successfully completed a withdrawal of 1,738 USDT from my Velobet account. This transaction was processed and approved without any issue, which clearly shows that my account activity was considered valid at that time.

However, on March 22, 2026, when I submitted another withdrawal request, my account was suddenly closed and my funds were confiscated without any clear explanation or evidence.

This raises a very serious question:

If there was any violation of terms, why was my previous withdrawal approved successfully?

I have never used any bonus, and I have fully completed KYC verification including ID and video verification, all of which were approved by Velobet.

Additionally, I would like to inform you that I was unable to upload screenshots here. Therefore, I have sent all supporting evidence (including transaction proof and withdrawal details) via email.

I strongly believe that this action is unfair and inconsistent. The company has failed to provide any concrete evidence to justify their decision.

I kindly ask for your support in reviewing this case and pushing Velobet to provide transparent proof or to resolve this issue by returning my funds.

Thank you for your assistance.

Best regards,

[Redacted]

Hello medusa1907,

We would like to update you that due to Attila, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Attila has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Attila will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear medusa1907, thank you for your response. Could you please confirm if you submitted your correct country of residence during the registration process? Additionally, have you successfully verified your address?

Thank you in advance for your response.

Dear Attila,

Thank you for your message.

Yes, I can confirm that I entered my correct country of residence during the registration process.

Additionally, I have successfully completed the verification process, including identity verification and video verification, all of which were approved by the casino. If there had been any issue with my country or address, my account should not have been verified or allowed to withdraw funds previously.

I would also like to emphasize that I have made 2–3 successful withdrawals in the past without any issues. This clearly shows that my account was considered valid and compliant at that time.

Therefore, the sudden account closure and confiscation of my balance without providing any concrete evidence is unjustified.

I am ready to provide any additional documents if needed and fully cooperate to resolve this matter.

Best regards,

medusa1907

Dear medusa1907,

Thank you for your reply. Could you please confirm your country of residence? Additionally, could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Thank you for your patience and cooperation.

Hello Atilla,

I appreciate your efforts so far, but I must express my concern regarding the delay in this case. The process has been ongoing for quite some time, and I have already provided all necessary evidence, including additional documents via email.

Meanwhile, Velobet continues to withhold my funds without presenting any concrete proof of the alleged violations. This situation is becoming increasingly frustrating.

I kindly ask you to prioritize this case and provide an update as soon as possible. If there is anything further required from my side, please let me know immediately.

Thank you for your attention.

Dear medusa1907,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear medusa1907,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the Velobet Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a Velobet Casino representative to join this conversation and participate in resolving this complaint.

Dear Velobet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

Dear Igor,

Thank you for taking over my case.

I would like to clarify an important detail regarding my withdrawals.

On March 21 at 21:54, I successfully completed a smaller withdrawal because of the weekly withdrawal limit on my account. Less than 24 hours later, on March 22, I submitted a much larger withdrawal request.

Right after this larger withdrawal request, my account was suddenly blocked and later permanently closed.

This strongly suggests that the issue was not related to any alleged Terms and Conditions violation, but rather because the withdrawal amount became significantly larger and uncomfortable for the casino.

If there had truly been a violation such as multiple accounts, fraud, or any breach of their rules, they would not have approved my previous withdrawals successfully, including the one completed just 23 hours earlier.

I have completed full KYC verification, including ID verification and video verification, and I did not use any bonuses.

Velobet continues to make only general accusations without providing any specific proof or evidence.

I kindly ask Velobet to explain why my previous withdrawals were approved successfully, but my account was closed only after I requested a much larger withdrawal.

Thank you for your assistance.

Dear Igor,

We are writing to you via email regarding this case, and we would like to kindly inform you that all supporting information and details about the issue have already been shared via email.

We would appreciate it if you could review the email correspondence, as it contains the full clarification and evidence related to the situation with Velobet Casino.

Please let us know if anything further is required from our side.

Kind regards,

Hello,

Thank you for the update.

However, I would like to emphasize that I have not been provided with any concrete evidence proving the alleged violations. The casino claims that all details were shared via email, but I have not received any clear or verifiable proof regarding:

Multiple account usage

IP/address conflicts

Any fraudulent activity

Additionally, I would like to highlight that my account was fully verified (KYC completed), and previous withdrawals were processed successfully without any issues. If there was truly a violation, why were earlier withdrawals approved?

I kindly ask Velobet Casino to present clear and specific evidence directly here on Casino Guru, so that the case can be reviewed transparently.

Otherwise, their claims remain unsubstantiated.

Thank you.

Dear Velobet Casino,

Thank you for your reply; however, I have not received any email from you. Please make sure to use this email address: igor.p@casino.guru.

Please let me know once the email has been sent. Thank you.

Dear Igor,

Thank you for your message.

We would like to confirm that we have sent the email to the address you provided: igor.p@casino.guru. Please kindly check your inbox, including your spam or junk folder, in case it was filtered there.

If you still have not received it, please let us know so we can resend it.

Best regards,

Velobet Casino Team

Dear Igor,

Thank you for the update.

I would like to confirm that neither I nor you have received any email from Velobet so far. This raises serious concerns about their transparency and cooperation in this case.

Velobet claims that they have sent an email, yet there is no proof or confirmation. I kindly ask Velobet to provide clear evidence that the email has actually been sent (such as a timestamp or screenshot).

At this stage, it seems they are deliberately delaying the process instead of cooperating.

I appreciate your assistance and hope this case can be resolved fairly.

Best regards

Dear Velobet Casino,

I can now confirm that I have received your email.

I have replied, requesting further information and evidence.

Dear Igor,

Thank you for your update.

We will provide the complete evidence package regarding this case shortly via email for your investigation and assessment.

Kind regards,

Velobet Casino Team

Dear Velobet Casino,

Thank you very much for your update.

Please let me know once you have sent the email with the additional evidence.