Vegaz Casino - Pelaajan KYC-vahvistus on viivästynyt.

Dear Casino Guru Team,

I am contacting you to ask for your assistance regarding a KYC verification issue with Vegaz Casino.

I initially attempted to complete the automated verification process on their website, but I received an error during the process. As a result, I was instructed to send all the required documents by email to their Finance Department, which I did on Saturday.

However, I have not received any confirmation that Vegaz Casino has received my documents, nor have I received any update on whether they have been reviewed or approved. In fact, I have not received any response from the Finance Department at all.

Yesterday, customer support informed me that I would receive an email from the Finance Department very soon. Unfortunately, I still have not heard anything. Today, I contacted support again, but they were unable to provide any information or update regarding my verification.

At this point, it feels like this is simply another way to delay paying out my winnings.

I have uploaded the email reply from Vegaz Casino Support. As you can see, the documents had already been sent on Saturday, so they have had them for several days.

I would greatly appreciate it if you could help me follow up with Vegaz Casino and clarify the status of my KYC verification and the documents I submitted.

Please let me know if you need any additional information from my side.

Thank you very much for your help.

Kind regards,

[Redacted] / Tyrolit

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

Before we proceed, I would like to clarify a few details.

The message from the casino states that your verification could not be completed because your documents have already been submitted on another account. Could you please explain this? Have you ever created or used another account at Vegaz Casino, or could someone else have submitted your documents?

Additionally, could you please confirm:

• Did you accumulate your winnings with or without an active bonus?
• Have you received any further response from the casino after submitting your documents by email?

I look forward to your reply and hope we will be able to help you resolve this issue.

Best regards,

Attila