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Hello,

The payment wasn't processed, then I was asked to verify my identity, and after more than a week nothing has happened. Despite several emails and chats, I keep being told to be patient.

Hsllo,

Die Auszahlung wurde nicht Bearbeitet dann sollte ich mich verifizieren und nach mehr als 1 Woche hat sich nichts getan nach mehreren Emails und Chat verkehr heißt es immer wieder haben Sie Geduld

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Dear Ahm.B,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing and appreciate you bringing this to our attention. To help me fully understand the situation and assist you as quickly as possible, could you please answer a few brief questions?

• Have you made any successful withdrawals from your account previously?
• Which documents have you already submitted, and when did you send the most recent one?
• Were your winnings accumulated while a bonus was active, or without an active bonus? If a bonus was active, please specify which one.

We will do our best to resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina