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I have been waiting for weeks for my withdrawal of 1500 euros but I keep getting put off and the email support doesn't reply either!! I also have 5807 euros left in my player account that I would like to have paid out, but this casino is not willing to pay out the money, it is just delaying it!! I would like to have all my money paid out, after all I have deposited money too!!!

Ich warte seit Wochen auf meine Auszahlung von 1500 Euro aber ich werde andauernd vertröstet und der Email Support schreibt auch nicht zurück!! Ich habe auch noch Rest Geld von 5807 Euro auf meinem Spieler Konto das möchte ich auch ausbezahlt haben, aber dieses Casino ist nicht gewillt das Geld auszuzahlen sonder zögert es nur raus!! Ich möchte mein gesamtes Geld ausbezahlt haben immerhin hab ich auch geld einbezahlt!!!

Dear thedaredevil0611,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, To your questions

1, no I have not had a single positive payout

2, I didn't have to do any verification because my account says, I quote, "It looks like you don't have to verify your account" I also documented everything with screenshots

3, I won my winnings partly with bonus and after hours of playing without bonus in the casino

And I think it's a bottomless cheek that this casino is still being advertised!!!

Hallo, Zu ihren Fragen

1, nein ich hatte noch keine einzige positive Auszahlung

2, ich musste keine Verifizierung machen da bei meinem Konto steht ich zitiere „ Wie es aussieht müssen sie ihr Konto nicht verifizieren" habe auch sämtliches dokumentiert mit Screenshots

3, ich habe meine Gewinne teils mit Bonus und nach stunden langem Spielen ohne Bonus im Casino gewonnen

Und ich finde es eine bodenlose Frechheit das für dieses casino noch Werbung gemacht wird!!!

Thank you for your reply, thedaredevil0611. Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Also, have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Thank you for your reply! I've tried everything, including contacting live chat and email support, but nothing's happened! I've canceled everything and tried withdrawing again, but nothing's happening! I've documented and photographed everything; here are a few screenshots from the casino! I'll send you everything else via email...

Danke für ihre Antwort! Ich habe alles probiert zu kontaktieren Live chat den email Support einfach alles aber es passiert nichts!! Habe jetzt alles storniert und nochmal probiert abzuheben aber es passiert einfach nichts!! Ich habe alles dokumentiert und fotografiert,hier ein paar Screenshots vom Casino!! Alles andere sende ich Ihnen per Mail...

Thank you very much, thedaredevil0611, for your cooperation. I will now forward your complaint to my colleague Matej (matej.l@casino.guru) who will be assisting you from now on. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello thedaredevil0611, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested payout. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Vegasino Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal request is being processed longer than usual? I would also appreciate if the casino could provide us with any and all relevant evidence. In case of sensitive information, it can be sent directly to me at matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

Hello thedaredevil0611,

As per checking your account we can see you had cancelled your withdrawal request before we could help you with processing your withdrawal request.

However, we also see you have played down your balance amount. And currently there is no balance in your account.

Please let us know if you need any further help.

Best regards,

Vegasino team.

THank yo ufor the response, Vegasino team.

Dear thedaredevil0611, can you please confirm that you have cancelled your withdrawal request and all the balance has been now gambled away?

Oh wow, look at that, the shitty casino suddenly speaks up after several weeks 🤣🤣 Yes, I canceled everything and played through it because I would never have gotten the money paid out by you!!! I waited several weeks for my payout and the chat bot always told me to be patient, 9 times in total 👍 So I hope no one goes to this casino anymore because they rip you off until you have your last penny and you don't see a cent of your winnings!!!!!! I hope you choke on your money!!! And now you write so falsely and underhandedly that I should confirm that I have lost everything 🤣🤣 suddenly there is an answer when it comes to the casino's reputation as a rip-off 🤮🤮 I play in several casinos but I have never experienced anything so disgusting 🤮🤮🤮

Ohh wow da schau her das beschissene Casino meldet sich nach meheren Wochen auf einmal zu Wort 🤣🤣 Ja ich habe alles storniert und runter gespielt da ich nie im Leben das Geld von euch ausbezahlt bekommen hätte!!! Ich habe mehrere Wochen auf meine Auszahlung gewartet und immer hieß es vom Chat Bot ich solle mich gedulden 9 mal insgesamt 👍 Also ich hoffe das dieses Casino kein Mensch mehr betritt den dort wird man bis aufs letzte Abgezogen und man sieht nicht einen Cent von seinem Gewinn!!!!!! Ich hoffe ihr erstickt an eurem Geld!!!! Und jetzt soo falsch und hinterfotzig schreiben ich solle bestätigen das ich alles verspielt habe 🤣🤣 auf einmal gibt es eine Antwort wenn es um den Abzock ruf des Casinos geht 🤮🤮 Ich spiele in mehreren Casinos aber sowas abartiges hatte ich noch nie erlebt 🤮🤮🤮

Thank you for the confirmation, thedaredevil0611.

I had to get the confirmation from you personally, as a proof of the casino's statement. Unfortunately, as there is now no balance to be requested from Vegasino, there is also nothing more I can do and the complaint will now be closed and marked as 'rejected'. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, just remember in case of delayed payments to hold on until the case is closed, if you want to see any kind of results. Sometimes the payments are delayed on purpose in hopes this exact scenario would happen, sometimes the issue is on the side of the payment provider or a bank and it gets sorted eventually. Unfortunately, now we'll never know.