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You know, I say I want to be respectful, but sometimes people are very provocative. I asked him for help at 8:30 and he informed me by message at 10:30. When he couldn't find me later, he stopped talking. MoreThen he ended the conversation. I can't wait hours for you to reply. I've been a member of the group platform for about 4.5 years. I'm an international player. What this casino is doing is not right. They say the casino is already available for download from the Play Store. I've tried to download it from the Google Play Store several times, but I can't and they block me. First of all, improve your system.

Cadê?Sabe, eu digo que quero ser respeitoso, mas às vezes as pessoas são muito provocativas. Pedi ajuda a ele às 8h30 e ele me informou por mensagem às 10h30. Quando não conseguiu me encontrar mais tarde, parou de falar. MaisEntão ele encerra a conversa. Não posso esperar horas para você responder. Uma pessoa não deveria ficar esperando duas horas.Sou membro da plataforma do grupo há cerca de 4,5 anos. Sou um jogador internacional. O que este cassino está fazendo não é certo. Dizem que o cassino já está disponível para download na Play Store. Já tentei baixá-lo da Google Play Store várias vezes, mas não consigo e eles me bloqueiam. Antes de mais nada, melhore seu sistema.

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Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you didn't have any real money balance when the casino blocked your account? Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.  

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding. 

Best regards, 

Natalia

Dear MEH43,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru