Vauhdikas Casino - Pelaajan voitot on takavarikoitu.

Hello,

I made a deposit of 1 000€ and won some money playing slots and live games. However, when I attempted to withdraw my winnings, the withdrawal was rejected, and my winnings were confiscated. The stated reason was a suspicion that I had used a VPN or proxy to conceal my identity or location.

I would like to firmly state that I have not used any VPN or proxy services. I often connect via mobile networks, which typically provide non-static IP addresses. This may explain any perceived changes in my IP address, but it does not involve any attempt to mask my identity.

My account had been fully verified, including the successful completion of the source of funds verification process. Furthermore, previous withdrawals were processed without issue, despite my consistent use of mobile network connections.

I was also informed that my account might be closed if their "advanced systems" detect further IP address changes. Unfortunately, I do not have access to cable internet with static IP addresses, and I find these threats highly unreasonable given the circumstances.

Moreover, it is worth noting that I had previously experienced losses while playing, during which no concerns were raised. It seems that issues only surfaced when I attempted to withdraw a larger amount.

I hope that you can help with the release of my rightful winnings.

Thanks!

Dear kolmogorov,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you currently still have access to your casino account?
• Could you please advise when exactly you made the last successful withdrawal?
• Did you accumulate your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to [email protected]. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi,

Thanks for helping me with this issue.

Yes, I still have access to the account.

My last successful withdrawal was on 17.4.

I did not use a bonus.

Thanks!

Thank you very much for your reply, kolmogorov. Could you please forward all the relevant communication between you and the casino to [email protected]? Alternatively, you can post it here. Thank you in advance.

Hi Kristina,

Thank you ever so much for your assistance with this matter!

I have sent the relevant emails.

I asked them to provide the IP addresses allegedly originating from a VPN or proxy service so that I could compare them with those provided by my network operator and resolve this dispute quickly. Unfortunately, they refused.

One can only wonder why — perhaps because it would irrefutably prove that no VPN or proxy service was ever used!

It's truly astonishing how such dishonest companies can operate in the business.

They also confirmed that their unlawful decision to confiscate my money is final and no further reclamations can be conducted. I am truly devastated by the news.

Thanks for everything.

Regards,

Kolmogorov

Thank you very much, kolmogorov, for your cooperation. I will now transfer your complaint to my colleague Michal ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Kristina and Michal,

Thank you for your assistance.

Here’s an update on the situation:

Earlier, they informed me that they had confiscated my funds based on data from "multiple professional-level advanced systems" that analyze players’ IP addresses, geographical locations, internet service providers, routing information, behavioral models and other details. This suggests they maintain registers containing extensive personal information.

At first, they refused to disclose any of the data used to justify their actions.

I then reminded them that, under the GDPR, they are legally obliged to provide any personal information they hold in their registers.

Their actions shifted dramatically after that.

They now claim that "multiple professional-level advanced systems" may not even exist, and that the entire basis for my funds’ confiscation rests on a mere "general conception of how information security is handled in the IT industry."

I am currently awaiting the release of all personal data they have allegedly collected using these "multiple professional-level advanced systems."

Their operations appear highly questionable, and it will be revealing to see what evidence they actually rely on—especially since I can state with absolute certainty that I have never used a VPN.

Thanks ever so much for your continued support!

Regards,

Kolmogorov

Hello kolmogorov,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and it looks like you are in a very similar situation to some other players from Finland where the casino team used the same reason for confiscation of the winnings. Although we were trying to help somehow, it got stuck on the casino team's willingness to seek a resolution. I will still try to reach out to the casino team, but the outcome of your complaint is rather uncertain.

We would like to invite Vauhdikas Casino to join the conversation.

Dear Vauhdikas Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions and how this provided the player any unfair advantage, of which the player is being accused at [email protected]

Thank you

Hello Michal,

Thank you for taking over my complaint and for inviting Vauhdikas Casino to join the conversation. I appreciate your continued efforts.

I remain hopeful that the casino team will acknowledge their mistake. They are now processing my GDPR request and are legally obliged to provide all data and evidence on which they based their decision.

I have already obtained network-provider records that will corroborate my case.

I have also asked the casino to disclose full details for each information-security and analytics tool they used, namely:

• the tool’s name, provider and version

• the categories of data it collects about me

• the purpose(s) of the processing

• the legal basis relied upon (for example consent, legitimate interests or performance of a contract)

• any configuration files or detection rules used to classify my traffic (thresholds, flag fields, heuristics)

• any profiling or automated decision-making logic, including model descriptions or algorithms

• the identity and location of any third-party processors or cloud services involved, and the safeguards in place for transfers outside the EU

I have also requested the following personal data categories:

• all log data relating to my activity on Vauhdikas Casino, including raw exports (CSV or JSON) of IP addresses, session timestamps, device identifiers, network routing details, geographic location, session durations and behavioural analytics

• any additional personal data processed about me in connection with Vauhdikas Casino that has not yet been disclosed

• all internal reports, ticketing records or communications regarding the decision to confiscate my funds

Under the GDPR, the clock on their one-month response period has now started. I look forward to seeing the evidence they rely on and to comparing it with my own records.

Thank you again for your assistance. Please let me know if there is anything else I can provide to support your outreach.

Kind regards,

Kolmogorov

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear kolmogorov,

I have made several attempts to reach out to the casino, but unfortunately, I haven't had much success. While I did get a reply from a casino representative, it was only a short message stating that they would pass along the details of your complaint to the appropriate department. Regrettably, I have not heard anything further. I’m afraid there is not much that can be achieved without cooperation from their side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact eCOGRA at ADR For Online Gambling | ECOGRA Complaints and submit a complaint to them. It collaborates with the Gaming Authority and has better options and tools to help players. The next step would be contacting the Malta Gaming Authority ("MGA"), by filling out a complaint form at http://www.mga.org.mt/support/online-gaming-support/

The ADR or the Gaming Authority has more options and tools to help players. Please let me know how they responded

at [email protected]. I am sorry I could not be of more help on this occasion.

Best regards,

Michal

Casino Guru