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They say they can not pay by card and therefore I am automatically forwarded for bank transfer. Subsequently, I try to make a bank transfer and my account has time to be approved, but then the bank transfer is rejected. When I now try to make a payout, I am automatically redirected to Skrill. Can it be true that you just have to keep accepting more requirements for documentation and never be allowed to pay out the way you want?

De siger de ikke kan udbetale på kort, og derfor bliver jeg automatisk videresendt til bankoverførsel. Efterfølgende prøver jeg at lave en bankoverførsel, og min konto når at blive godkendt, men derefter bliver bankoverførslen afvist. Når jeg nu prøver at lave en udbetaling, bliver jeg automatisk viderestillet til Skrill. Kan det være rigtigt at man bare skal blive ved med at acceptere flere krav til dokumentation og aldrig få lov til at udbetale på den måde man vil?

Dear mesklin9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessary, that it will be offered for withdrawals too. 

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you were offered any alternative method to place a minimum deposit and withdraw your funds?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear mesklin9,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.