V.Vegas Casino - Pelaaja pyytää hyvitystä.

According to the new set I should only deposit € 1000 per month. So in 24 hours I deposited and lost € 9,000 a day. In addition, you can normally bet a maximum of 1 € per revolution, on the platform I could bet 50 € -100 € per revolution.

Nach Neuem gesetzt dürfte ich nur 1000€ pro Monat einzahlen . Ich habe in 24 Stunden also einen Tag 9000€ einbezahlt und verloren . Dazu kommt noch das man normal pro Umdrehung höchstens 1€ setzten kann , auf der Platform könnte ich 50€-100€ pro Umdrehung setzten .

Dear Patrick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have ever set up deposit limits in your account? Have you tried communicating this issue with the casino directly?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Looking forward to hearing from you.

Best regards,

Petronela

Yes, I wanted to clarify it with the casino, but they blocked me and said they would pass it on to the specialist department.

Ja wollte es mit dem Casino klären aber die haben mich gesperrt , und gesagt sie geben es an die Fachabteilung weiter .

Is there any relevant communication please that you could forward to me?

No, unfortunately not

Nein leider nicht

I'm afraid, dear Patrick, that if you haven't specifically asked for a deposit limit we won't be able to help you.

The rules that you have described have to be enforced for online casinos licensed by the German Licensing Authority. Unfortunately, you have chosen a casino that is licensed by Curaçao.

Dear Patrick,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.