TikiTaka Casino - Pelaajan tili on suljettu ja varat takavarikoitu.

Hello, a week or two ago I registered at this casino and deposited €266. I wanted to withdraw it, so I had to wager the 1x rollover requirement, which I did on roulette. After that, I requested a withdrawal of the same amount I had deposited. The withdrawal was pending for a week, and on Wednesday I received an email saying that my account had been closed and my funds confiscated based on their terms 9.1 and 9.4. After reading those terms, I don't really understand what they mean. I literally just deposited the money, played the €266 on roulette to meet the rollover requirement, and withdrew it—nothing more. I'm seeing that this is a recurring practice at this casino of closing user accounts without any justification, so I have to file this complaint.

Hola, hace una o dos semanas me registré en este casino e ingresé 266 euros. Los quería retirar, por lo que tuve que apostar el rollover 1x que lo hice en la ruleta, tras ello, solicité el retiro de esa misma cantidad que ingresé. El retiro llevaba pendiente una semana, y el miércoles recibí un correo de que mi cuenta había sido cerrado y mis fondos confiscados en base a sus términos 9.1 y 9.4. Tras leer esos términos no entiendo muy bien a qué se refieren, literalmente solo ingresé, jugué en la ruleta los 266 para cumplir el rollover, y retiré, nada más. Estoy viendo que es un acto recurrente de este casino de cerrar las cuentas de los usuarios por la cara, así que tengo que abrir esta queja

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with TikiTaka Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Did you achieve your current balance with the help of a bonus? Which one?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas