TikiTaka Casino - Pelaajan kotiutuspyyntöjä peruutetaan toistuvasti.

Hello! Tikitaka casino 4 times canceled my withdraw , in 20 business days. It means casino is not interested to pay money. Each cancel in 4-5 business days. If You won some money remmeber you will never get it out. Support will say its my bank problem, but its not, 4 times in a row, tryed even different banks. So maximum lie.

Dear Gvaido30,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Haven’t any successful withdrawals in this casino, only deposits. KYC verification haven’t done yet, not needed. Winnings accumulated without bonuses.

And now casino canceled withdraw for 5th time.

Thank you for your reply, Gvaido30. Could you please post a screenshot of your withdrawal history here in this thread?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Canceled 6 attempt from tikitaka casino

Thank you very much, Gvaido30, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Gvaido30,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a TikiTaka Casino representative to join this conversation and participate in resolving this complaint.

Dear TikiTaka Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

Dear all,

Thank you for reaching out!

Please be informed that we are looking into the matter and will provide updates as soon as possible.

Best regards,

TikiTaka team

Money paid out, case closed.

After 7 attempts

Dear Gvaido30,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Stefan, Casino.Guru