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My withdrawal request has been pending for more than 5 business days. The statement is repeatedly made that my application is in the final stages of review. I made a bigger win and now I'm concerned that there will be no payout at all. They already block me with my first payout request!

Mein Auszahlungsantrag steht ist seit über 5 Werktagen unbearbeitet. Es wird immer wieder die Aussage gemacht, mein Antrag würde sich in der Endphase der Überprüfung befinden. Ich habe einen größeren Gewinn erzielt und habe jetzt Bedenken, ob es überhaupt zu einer Auszahlung kommen wird. Die blocken mich ja schon bei meinem ersten Auszahlungsantrag!

Dear Petermann,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

This case can be closed. I received my money today. With a few more withdrawals pending, I really hope I don't have to turn you on again! Thanks for your support!

Dieser Fall kann geschlossen werden. Ich habe heute mein Geld erhalten. Da noch einige weitere Auszahlungen ausstehen, hoffe ich sehr, dass ich Sie nicht wieder einschalten muss! Vielen Dank für Ihre Unterstützung!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Petermann, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru