Talismania Casino - Pelaajan tili on suljettu ilman voittoja.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

I played slots, I had verified before the account was closed, I played with real money

Έπαιξα κουλοχέρηδες ,είχα κάνει ταυτοποίηση πριν κλείσει ο λογαριασμός ,έπαιξα με πραγματικά χρήματα

Forgive me, the withdrawal date I requested is 21-6-2025, I made a mistake at the beginning of the message, I just saw it now

Με συνχωρειτε η ημερομηνία ανάληψης που ζήτησα είναι 21-6-2025 ,έκανα λάθος στην αρχή του μυνηματος τώρα το είδα

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Dhmpan1,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Talismania Casino to join the conversation and participate in the resolution of this complaint.

Dear Talismania Casino,

Can you please provide some information about the status of the player's withdrawals?

Kind regards,

Adam

Hello,

The withdrawal is process for paying.

Regards,

Talismania Team

Many thanks for your reply, Talismania Team.

Are you able to provide an estimate on when the payment should be expected to arrive? It seems the player has been waiting for a number of weeks already, are you able to trace the transaction?

Kind regards,

Adam

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dhmpan1,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Adam