Talismania Casino - Pelaajan kotiuttaminen viivästyy.

The first withdrawal was within the specified timeframe, but the second withdrawal has been delayed. It's been 5 days since I requested a withdrawal of 1,800 BRL, and I still haven't received it. I don't know when the Casino will pay me, so I decided to file a complaint to start counting the 14 days.

O primeiro saque foi no prazo determinado, o segundo saque está demorando tem 5 dias que solicitei o saque de 1.800 BRL ainda não recebi, não sei quando o Casino irá me pagar então resolvi abrir uma reclamação para começar a contar os 14 dias.

Dear ericleo,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hi Kristina, I'll wait the 14 days without any problems, thanks!

Olá Kristina eu aguardo os 14 dias sem problemas obrigado!

I received my withdrawal of 1,800 BRL from Casino Talismania on 19/08/2024.

Recebi meu saque de 1.800 BRL do Casino Talismania em 19/08/2024.

Dear ericleo,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru