Super Spin Casino - Pelaajan tilin sulkemispyyntöä ei oteta huomioon.

Hi I have begged and begged for this casino to close my account I have over 30 emails begging to close due to excessive spend and a gambling problem and the vip manager has been ignoring my request leading to me losing loads off unwanted gambling I begged them to close and they kept giving me bonuses to stay i would explain please close but yet they wouldn't offering and offering leading me to be unable to afford food knowing I have a gambling problem using a win to keep me i stated time after tike I have a problem and in now debit now they still won't shut i would like to calm all my money lost from the date I asked to close as they continually ignored my cry for help and left me struggling and now it has affected me mentally. I would like this made as a formal complaint . I have all email proof

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear nicodemousful,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. I checked the General T&Cs, and I found this:

SELF-EXCLUSION

The Casino offers a self-exclusion option for players who wish to take a break from gambling. To initiate self-exclusion, please contact us at support@super-spin.com with a clear request and the desired duration of the exclusion period.

Self-exclusion can be requested for a specific period of up to 12 months. The account will be blocked only after the exclusion period has been clearly stated in your message. During this time, access to the account will be restricted, and it will not be possible to reverse the exclusion until the specified period has ended.

After the exclusion period has passed, you may contact us to request reactivation of your account. The account will remain blocked until you contact us with a formal request to re-open it.

Please note that any available balance at the time of self-exclusion will remain on your account and can be withdrawn by contacting support, provided all verification requirements have been met.

Could you please forward the account closure requests you sent to the casino to my email at kristina.s@casino.guru? Do I understand correctly that you still have access to your casino account?

Thank you very much for your cooperation.

Best regards,

Kristina

Account still open and was able to deposit 100 pounds i didnt have after requesting account closure i have forwarded screenshot of me begging for my account to be close due to gambling days later still active and open

Close

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear nicodemousful,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina