SupaBet Casino - Pelaaja väittää, että maksu on viivästynyt.

On May 9, 2025, I requested a withdrawal of 500 euros in USDT (TRC20) from supabet.de.

The transaction had the ID:

eb4cc80c-8a05-43bb-a3c5-a1***********

Despite several contacts with customer support, I have not received my money to date.

The promised processing time of 3 working days was significantly exceeded.

The support only responds with general phrases like "Please be patient," but there is no clear answer or solution.

I have now filed an official complaint with the Anjouan Gambling Authority and will continue to publicly report my experience to warn other players.

Ich habe am 9. Mai 2025 auf supabet.de eine Auszahlung in Höhe von 500 Euro in USDT (TRC20) beantragt.

Die Transaktion hatte die ID:

eb4cc80c-8a05-43bb-a3c5-a1**********

Trotz mehrerer Kontaktaufnahmen mit dem Kundensupport habe ich mein Geld bis heute nicht erhalten.

Die versprochene Bearbeitungszeit von 3 Werktagen wurde deutlich überschritten.

Der Support antwortet nur mit allgemeinen Phrasen wie „Bitte um Geduld", aber es gibt keine klare Antwort oder Lösung.

Ich habe mittlerweile eine offizielle Beschwerde bei der Glücksspielbehörde von Anjouan eingereicht und werde weiterhin öffentlich über meine Erfahrung berichten, um andere Spieler zu warnen.

Dear salooha95,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear salooha95,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear salooha95,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.