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Hello, on 10/15/22 I paid out €400 twice. According to the casino, it should be checked within 24. My account was already verified prior to withdrawal request. Live chat just states that requests are processed based on date of receipt and workload

Hallo, ich habe am 15.10.22 zweimal 400€ zur Auszahlung gebracht. Nach eigener Aussage des Casinos soll es innerhalb von 24 geprüft werden. Mein Konto war bereits vor Auszahlungsanfrage verifiziert worden. Im Live-Chat heißt es nur, dass Anträge nach Eingangsdatum und Arbeitsaufkommen bearbeitet werden

Dear Coaster98,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Okay thank you very much. I have to verify myself with a KYC procedure

Okay, vielen Dank. Ich muss mich gerade zusätzlich mit einem KYC Verfahren verifizieren

Hello, the case can be closed. Thanks for your effort!🙂

Hallo, der Fall kann geschlossen werden. Danke für Ihre Mühe!🙂

Awesome news, Coaster98. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.