Starzbet Casino - Pelaajan omaehtoista pelikieltoa koskevaa pyyntöä ei oteta huomioon.

I requested a self exclusion to the site on 6th May 2026 and my request was completely ignored.

I have proceeded to lose $3600 and have sent multiple emails since and have still been ignored.

There is no option to self exclude on the site and according to their T&Cs you have to email, my account remains closed and live support are little to no help, i can provide emails deposits and chat logs.

I do not live in Canada i live in the UK, the only way i could make this complaint was via using a VPN.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Starzbet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please clarify whether your account is closed or not, currently? Are you able to access it or not?
• When was the last time the casino allowed you to deposit? When was the last time you were in contact with casino support regarding the issue?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

I am still able to actively log into my account and deposit funds.

The last time i deposited funds on the account was the 8th of May. I will note my last deposit on the site before the email was on 6th May 2026 at 12:30pm i then sent the email at 13:08pm and had started to deposit again on the site at 16:33pm the following day, so they had more than 24 hours to action my initial email.

I have sent the business numerous emails including yesterday, ive also spoken to their livechat which i provided when i submitted this complaint.

Dear Stainton108,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello

Thanks for the update.

The casino has started to respond but have basically told me they will not close my account and it will be deleted after 12 months of inactivity. They have also multiple times flat out denied a refund. I hope you can help.

Dear Stainton108,

I am sorry to hear about your problem with Starzbet Casino.

I will now try to contact a Starzbet Casino representative via email, live chat on their website, and by any other possible means. Hopefully, they will join this conversation and participate in resolving your complaint.

If a Starzbet Casino representative joins this case, please respond so that we can work toward resolving the issue as soon as possible.

Best regards,

Igor

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.