StakeMania Casino - Pelaajan kotiutus on viivästynyt.

Hello, I played at this casino, fulfilled the bonus requirements, and requested a €100 withdrawal. First, they demanded thousands of documents. Then my account was verified, and the withdrawal was supposedly confirmed. When I asked when my money would be paid out, they said it had been paid to a Mifinity account. I clearly requested a bank transfer because I don't even have a Mifinity account. They are doing everything they can to prevent me from paying out. I request your assistance.

Guten Tag ich habe in diesem casino gespielt den Bonus umgesetzt und 100€ Auszahlung beantragt erstmal haben sie tausende von Dokumenten gefordert dann war mein konto verifiziert und die Auszahlung angeblich bestätigt. Dann fragte ich nach wann mein Geld ausgezahlt wird dann hieß es es wurde auf ein mifinity konto ausgezahlt ich habe ganz klar Bank Transfer angegeben weil ich nicht mal ein mifinty konto besitze. Sie tun alles um nicht auszuzahlen ich bitte um Unterstützung

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of the transaction history in your account, showing the withdrawal request in question?
• When exactly did you submit your withdrawal request?
• When was the last time the casino communicated with you regarding the status of your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika