Stake7 Casino - Pelaajan kotiutus viivästyy toistuvien vahvistuspyyntöjen vuoksi.

I withdrew €250 on 27.11. I have already done KYC before and now I am doing the process maybe 3rd time. I have put a letter from the bank with my own address. I have put a tax card with my own address. I have put a Trafi driver's license extract with my address. None of these are accepted. Chat is very rarely available and whenever it happens I am told to put someone else because the previous one was not approved.

Kotiutin 250€ 27.11. olen jo aikaisemmin tehnyt KYC ja nyt teen ehkäpä 3. Kerran prosessia. Olen laittanut pankin kirjeen omalla osoitteella. Olen laittanut verokortin omalla osoitteella. Olen laittanut Trafin ajokortti otteen jossa on osoitteeni. Mitään näistä ei hyväksytä. Chatti todella harvoin paikalla ja aina kun sattuu olemaan käsketään laittamaan joku toinen koska edellistä ei oltu hyväksytty.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake7 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account accessible? Can you log in?
• Did you achieve your current balance with the help of a bonus?
• Have you previously withdrawn winnings from the casino successfully?
• Have you previously received a confirmation that your KYC is approved?
• Could you please list the documents you provided during your attempts to complete the KYC process?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear APUPAPPI,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru