Stake Casino - Pelaajan tili on suljettu vahvistusongelmien vuoksi.

Hello,

The past few months have been a nightmare.

I made a deposit on Stake Casino (I'm down hundreds of thousands of dollars) after successfully verifying my Level 1 and Level 2 documentation, which is required for both deposits and withdrawals. However, as soon as I deposited my money, my account was suspended for additional verification. Shortly after, I was asked to provide proof of address and proof of funds, along with several other documents.

I complied and submitted every document they requested, but everything I send is being rejected without any clear reason. Every time I submit a document, they reject it and ask for something else, only for that to be rejected as well.

It feels like I’m dealing with an automated system rather than real support. I have no longer any intention of playing on the platform—I simply want to withdraw my deposited funds and close this matter.

I would really appreciate any help you can provide in resolving this situation. I can see on here and on other complaint blard that hundreds of others have had similiar situation and the only way to resolve it was with the help of you guys.

Just to give an idea of how much documentation i have provided, see below example of what i have supplied them with:

• 3x utility bill by Modstrøm which is an electricity company

• 3x Proof of payment of electricity bill along with address to prove address

• Revolut bank account statement

•Regular bank account statement

• Loan paper between my dad and I proving a loan of about 2.600.000 DKK

• Documentation of me owning approximately 20% of my dads company worth over a billion danish crones.

• 3x original payslips for the last three months.

• Bank statement to comply with the payslips

• Insurance policy with proof of my address

Also important to note i have been a member for years, lost hundreds of thousands of dollars and never ever done anything wrong and this is how i'm treated out of a sudden..

Thank you.

Best regards,

Dear Danielstake,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Do I understand correctly the source of your funds is predominantly a loan from your father?
• Could you please explain what the disputed amount of $15584 represents in this situation?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hi

I'm not sure if i should write in danish or english as it seems to translate into danish.

The source of my funds are primarily dividends paid out from my dads company (worth well over a billion). I own about 20% of the same company. In Denmark everything is publicly available which means googling my full name will list every information about this too, even thought i have provided Stake with evidence and documents to support these claims. Furthermore my dad also borrows me money in the million-range to which i pay back from company dividends at a later time.

From the 15.584 about 10.000 is my original deposit, about 4.000 is winnings and about 1.500 is from reload/weekly bonus on the website.

I feel like stake is not interested in solving this as i have provided so much documentation and they keep rejecting with no reason. They make claims of the payslip e.g needing to be stamped and signed. In no european country is a payslip stamped and signed. Getting one line this would be illegal and would require forging it.. They make absurd requirements so that KYC is never processed and that they can keep the funds.

I would really like for this to be resolved. I just want my money out of the account at this point.. I don't understand why they are doing this as i have been a loyal player for years and i've lost so much here..

You're my last hope of getting this resolved!

Thank you

Regards

Stake is now acting in completely bad faith. I have now gained a confirmation of enrollment from my university stamped and signed with my addrwss and they reject it too even thought they asked me for it.

They have also restricted my access to live chat support. This is obscene and crazy

stake has resolved the issue! thanks

Dear Danielstake,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru