Sportaza Casino - Pelaajan kotiutus on peruttu.

I submitted a withdrawal request on August 3, 2026, and waited until August 7, 2026, to receive the funds; and today I checked to see if the money had been deposited into my account, but they simply canceled the withdrawal, claiming that the bank had rejected it. That has never happened before—I’ve been a customer of this casino since 2022, and no withdrawal request has ever been rejected. Now that they’re showing this lack of respect for customers, I’ve resubmitted the withdrawal request. Let’s see what excuse they’ll come up with this time. I even switched banks to avoid any "errors" like the ones they keep mentioning. I want my money back, please!

fiz uma solicitação de saque no dia 03/08/2026, esperei até o dia 07/08/2026 para receber , no dia de hoje fui ver se fi tinha caído o dinheiro na minha conta, simplesmente cancelaram o saque alegando que o banco havia recusado meu saque, nunca isso aconteceu, eu já sou cliente do cassino desde de 2022 nunca foi recusado uma solicitação de saque, agora que eles estão com essa falta de respeito com o cliente, fiz novamente a solicitação de saque lsistvaa s vamos ver qual será a desculpa dessa vez, até troquei dee banco para não haver erro como eles falam . Quero meu dinheiro de volta, por favor!

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Attila