Spinstar Casino - Pelaajalla on viivästyksiä ja ongelmia useiden kotiutusten kanssa.

I registered at this casino weeks ago. I deposited 300 euros. I placed sports bets until I met the required rollover. The result was 859 euros. For the last 20 days I've been trying to withdraw it and they won't let me. And on top of that, they're humiliating me.

With all documents and K&C approved, I requested a withdrawal of €500. I was informed that I had to wait 96 hours for validation. After 5 days without receiving any information, I contacted them and they replied with an email saying that the payment had been approved and that I should wait a little while for the funds to appear in my account. But they never paid me and wrote back saying there was a technical problem and that I had to request the withdrawal again. In other words, I had to wait another 96 hours... so I did. The exact same cycle repeated itself: they approved the withdrawal but then told me there was a technical problem and that I had to restart the process. This happened to me three times. On the fourth attempt, I waited the 96 hours, they approved the withdrawal, and shortly after, they wrote to tell me they couldn't make the withdrawal to the bank account I had specified. I tried with two more accounts and two other credit cards... all of them canceled. It's a rip-off.

The customer service chat representatives are especially insensitive and awful. They constantly deceive you. They have no soul. They laugh at you. They make you believe you'll get paid soon, but it's a complete scam. I've explained a thousand times that I'm in a very difficult situation, extremely so, that I need the money for my family, but they ignore me. They laugh at the customers. It's inhumane, humiliating. I don't know what to do anymore. They just keep laughing. I have proof of everything. I hope you can advise me and help me, as I've already been scammed several times by this type of casino and haven't gotten anywhere.

Me registre hace semanas en este casino.ingrese 300 euros.realice las apuestas deportivas hasta completar el rollover exigido. El resultante sue de 859 euros.desde hace 20 dias los intento retirar y no me dejan .y ,encima,me humillan .

Con todos los documentos y KyC aprobados, solicite el retiro de 500 euros. Me informan q debo esperar 96 horas para q se valide.pasados 5 dias sin recibir información, les contacto y me devuelven un email diciendo que el pago ha sido aprobado y q debo esperar un poco para q los fondos aparezcan en mi cuenta.pero nunca me pagan y m escriben diciendo q hay un problema técnico y q debo solicitar la retirada de nuevo.es decir,tengo q esperar otra vez 96 horas..... asi lo hago.se repite exactamente el mismo ciclo,es decir,me aprueban el retiro pero m dicen q hay un problema técnico y que debo reiniciar de nuevo.esto mismo m pasa hasta tres veces.al cuarto intento ,espero las 96 horas ,aprueban el retiro y al poco m escriben para decirme q no pueden hacer el retiro a la cuenta del banco que he señalado.lo intento con dos cuentas mas y con otras dos tarjetas de crédito...todas canceladas. Es una tomadura de pelo.

Especialmente insensibles y malas personas son los del chat de atención al cliente. Engañan sin parar .no tienen alma.se rien de uno.te hacen creer q vas a cobrar pronto y es una auténtica estafa.les he explicado mil veces q estoy en una situación muy delicada,pero mucho.q necesito el dinero para mi familia,pero pasan.se rien de los clientes.es inhumano,humillante.ya no se que hacer.se siguen riendo. Tengo pruebas de todo.a ver si m podéis orientar y ayudar que yahe recibido varias estafas de este tipo de casino y no he conseguido nada

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the full KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Please note that if the matter becomes solely related to sports betting, we regret to inform you that we won't be able to assist you as we do not have a department handling such issues.

Dear Spanoulis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sorry, I thought that was already

had replied

I have never used any bonuses, I rejected them.

The KYC is verified

I did not complete any successful withdrawals

Perdonad,q pensaba q ya

había respondido

.no he usado ningun bono nunca,los rechace.

La KYC esta verificada

No complete ningun retiro exitoso

Dear Spanoulis,

Thank you for your reply. Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

Additionally, could you please attach a screenshot of your pending withdrawal as well?

Thank you for your patience and cooperation.

Hello. I'm going to forward you several emails I received from Spinstar saying they're having technical problems and that withdrawals are canceled. I've tried over 35 times. I've tried every possible withdrawal method and nothing works. They lie, lie, and lie, and they don't pay. Today alone, they rejected my payment three times (I hadn't tried for several days because the money disappeared over a week ago). I'm also sending you a screenshot of the withdrawal.

Buenas.te voy a reenviar varios correos recibidos desde spinstar donde pone q tienen problemas técnicos y q se cancela el retiro.llevo mas de 35 intentos.he probado todos los métodos de retiro y posibles y nada. Mienten,mienten y mienten y no pagan. Hoy mismo me han rechazado 3 veces el pago(llevaba varios dias sin intentarlo porq el dinero a desaparecido mas de una semana).tb te envío pantallazo del retiro

Dear Spanoulis,

Thank you for your response. Could you please confirm whether the funds are still available for withdrawal, or if they were lost during gameplay?

Thank you for your patience and cooperation.

Dear Spanoulis,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru