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Hello, I registered at the casino and verified my identity with all the necessary documents.

ID

Proof of payment

A dress certificate

My account was verified, then I requested a withdrawal, and suddenly it was closed. According to emails from the casino, this was due to fraud.

Unfortunately, no information is given regarding the exact nature of the error; it is only stated that something was allegedly violated.

Hallo ich habe mich auf dem Casino regestriert und auch verifiziert mit allen nötigen Unterlagen

Ausweis

Zahlung s Nachweis

A dress Nachweis

Wurde dann auch verifiziert dann habe ich die Auszahlung beantragt und auf einmal wurde dss Konto geschlossen . Laut E-Mails vom Casino wegen betrug.

Auf Fragen was den genau der Fehler war gibt es leider keine Auskunft immer nur dss angeblich gegen was verstoßen haben soll

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Have you lost access to your account directly after submitting the documents for the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila