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I deposited a total of €1350 on this casino site, which went smoothly, but now my withdrawal requests are being canceled by the casino site (Reason: Bank declined), and since the live chat always has excuses and told me I should be patient and my withdrawals should be approved according to them?!

Ich habe bei dieser Casino Seite 1350€ insgesamt einbezahlt was auch gut funktionierte , und jetzt werden meine Auzahlungsanträge storniert von der Casino seite (Grund : Bank es ablehnte) und da der Live Chat immer ausreden haben und zu mir sagten ich sollte geduld haben und meine auszahlungen sollten bestätigt werden laut denen ?!

Dear janhrbc,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you made any successful withdrawals from this casino before?

Are there any other payment methods available in your casino profile for withdrawal?

Did you pass the full KYC verification, including the verification of your payment method?

Did you choose the same payment method for withdrawing as you used for depositing the money into this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

No, no payments have been confirmed yet and I cannot verify my account yet 🙂

Nein es sind bis jetzt noch keine auszahlungen bestätigt worden und eine verifizierung is bei mir noch nicht zu machen 🙂

Have you tried choosing a different payment method to process your withdrawal requests?

How many payment methods have you used for depositing so far?

What suggestions did the casino customer support give you after your withdrawal requests were canceled?

Dear janhrbc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.