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Subject: Spinrollz – €1,147 in pending withdrawals

Hello,

I need your help with three pending withdrawals from my Spinrollz account, for a total amount of €1,147:

€147, requested on 18/08/2026.

€500, requested on 22/08/2026.

€500, requested on 22/08/2026.

The three withdrawals were requested by card and are currently still pending/under review.

I've contacted Spinrollz customer service several times. The only response I receive is that there's a delay and I have to wait. They don't provide a specific explanation for the delay or a payment date.

I have also filed a formal complaint directly with Spinrollz, but so far I have not received a solution.

I would greatly appreciate your help in contacting Spinrollz and getting them to process and pay the outstanding €1,147.

I can provide screenshots of the three withdrawals, the transaction IDs, and the entire conversation history with Spinrollz as proof.

I have not requested the cancellation of any of the withdrawals and I do not want them to be cancelled or returned to my playing balance.

Thank you for your help. I look forward to your response. the answer.

Asunto: Spinrollz – 1.147 € en retiros pendientes

Hola,

Necesito vuestra ayuda con tres retiros pendientes de mi cuenta de Spinrollz, por un importe total de 1.147 €:

147 €, solicitado el 18/08/2026.

500 €, solicitado el 22/08/2026.

500 €, solicitado el 22/08/2026.

Los tres retiros fueron solicitados mediante tarjeta y actualmente continúan pendientes/de revisión.

He contactado varias veces con el servicio de atención al cliente de Spinrollz. La única respuesta que recibo es que existe un retraso y que debo esperar. No me proporcionan una explicación concreta del motivo del retraso ni una fecha de pago.

También he presentado una reclamación formal directamente a Spinrollz, pero hasta el momento no he recibido una solución.

Os agradecería mucho vuestra ayuda para contactar con Spinrollz y conseguir que procesen y paguen los 1.147 € pendientes.

Puedo aportar capturas de los tres retiros, los identificadores de las transacciones y todo el historial de conversaciones con Spinrollz como prueba.

No he solicitado la cancelación de ninguno de los retiros y no quiero que sean cancelados ni devueltos a mi saldo para jugar.

Gracias por vuestra ayuda. Quedo pendiente de vuestra respuesta.

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Dear Imatza,

Thank you for the update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• Could you please provide the date you requested the withdrawal?
• Did you use any casino bonuses, or do you currently have any active bonuses?
• Did you complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Dear Imatza,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.