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Good morning

On August 14th and 15th, 2025, I requested €500 as a withdrawal each time. According to the terms and conditions, withdrawals are processed within three business days. I've spoken to the casino's help center three times now, and each time I've been told they're trying. Meanwhile, the casino itself repeatedly offered me bonuses, which I haven't claimed. I just want my money in my account, but depositing is great, but it seems they don't offer withdrawals.

Guten Morgen

Am 14. und 15.08.2025 habe ich jeweils 500€ als Auszahlung beantragt,laut AGB sind 3 Werktage Bearbeitung für Auszahlungen angepriesen.Ich habe mittlerweile dreimal mit dem Hilfezentrum des Casinos gesprochen und mir wurde jedesmal gesagt das sie sich bemühen.Im Casino selbst wurde mir währenddessen immer und immer wieder die Bonuse angeboten,die ich aber nicht in Anspruch genommen habe.Ich möchte einfach mein Geld auf meinem Konto,aber einzahlen ist toll,auszahlen gibts dort wohl nicht.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice:

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If anything seems suspicious, contact us directly.

Stay safe.

Hello Kristina

No, this is my first withdrawal, and I'm verified, too. I clicked the verification button and it said I was already verified and didn't need it anymore. And no, I haven't claimed any bonuses or free spins.

Hallo Kristina

Nein das ist die erste Abhebung und verifiziert bin ich auch,denn ich habe auf den Verifizierungsbutton gedrückt und dort stand das ich schon verifiziert bin und dies nicht mehr brauche.Und nein,ich habe weder ein Bonus noch Freispiele in Anspruch genommen.

Good morning

Here are two screenshots of the verification and the terms and conditions regarding the payout, which has still not taken place to date.

Greetings Rene

Guuuten Morgen

Hier noch zwei Screenshots von der Verifizierung und den AGB's hinsichtlich der Auszahlung,die bis zum jetzigen Zeitpunkt immer noch nicht statt gefunden hat.

Gruß Rene

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Foxcrew,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina