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I have requested that my account be deleted. It is the worst I have ever played. They have been making fun of me for 2 months and they will not delete my account, constantly giving the same excuses.

Έχω ζητήσει να διαγραφεί ο λογαριασμός μου. Είναι ότι χειρότερο έχω παίξει. Εδώ και 2 μήνες με κοροϊδεύουν και δεν διαγραφούν τον λογαριασμό μου λέγοντας συνέχεια της ίδιες δικαιολογίες.

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Dear vasiliadiskostas82;

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at tomas@casino.guru

Thank you in advance for your cooperation.

Best regards,

Tomas