Spinline Casino - Pelaajan voitot on takavarikoitu.

I won 30,000 kr during the summer holidays which I have never been able to get paid.

spinline. Every time I have come up with the excuse that the money has just disappeared. I can't even see where it should have disappeared to. I try to withdraw it in small amounts. But I haven't been able to get even 1 kr paid out. Every time I tried to withdraw money. It was rejected and in the end all the money just disappeared, as if I never won it.

Jeg vandt 30.000kr i sommerferien som jeg aldrig nogle sinde har kunne få udbetalt.

spinline. Har hver ene gang komme med den undskyldning at penge bare er forsvundet. Kan ikke selv se hvor de skulle være forsvundet hen. Jeg prøve på udbetaling dem i små omgang. Men har ikke kunne få som bare 1kr udbetalt. Hver gang jeg prøvede på få udbetalt penge. Blev den afvist og til sidste forsvandt alle penge bare væk, som om jeg aldrig har vundet den.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Did the casino provide any specific reason for rejecting your withdrawal requests? If so, please forward me the relevant communication with the casino or a screenshot showing the rejection reason. My email address is veronika.f@casino.guru.
• Could you please send me a screenshot of your complete withdrawal history showing the rejected withdrawal attempts?
• Is your casino account fully verified, or have you at least submitted any identity documents for KYC verification?
• Which games did you play to accumulate the disputed winnings?
• Did you accumulate these winnings with or without an active bonus?
• Are you still able to access your casino account, and what balance is currently displayed there?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika